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Silver Legacy Resort & Casino
- Casinos
- Reno, NV
About this business
Location details
407 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Good
Good Elevators were awful! Only 1-2 of four working and the wait time was ridiculous! Not efficient enough. Location was great!
Business response:
We regret to learn about the issues you faced with the elevators during your stay. Thank you for highlighting the great location of Silver Legacy Resort & Casino.
Our stay was perfect for what we wanted it to be. Minor inconveniences didn’t stop us from enjoying The AC in our room was terrible. No ventilation whatsoever. No option to change it and same with the bathroom. No fans no airflow so it was tough to feel comfortable due to the inconsistent temperatures of the room. Also, the elevator situation was terrible too. Multiple 5-10 minute wait times to get to our room and no other elevator option to get up stairs. We loved the room. Perfect view of the mountains. Our room was just a... read more
Business response:
We're pleased to hear that you enjoyed your stay and the room met your expectations. We regret to learn about the issues you faced with the AC and elevators. Thank you for bringing this to our attention. Please feel free to reach out to us for further assistance.
Eigentlich schön, mit Hindernissen Leider sehr laut, über uns war ein Parkdeck und man hörte immer wie die Autos über eine Stahlrampe fuhren Kein Deckenlicht, kein Lüfter im Bad Nur 2 von 4 Fahrstühlen funktionierten - was am Wochenende ein No Go war! Alle quetschten sich zusammen und die Wartezeiten waren lang Sehr komisches Publikum in Reno Glasdusche und großes Zimmer
Business response:
We take your feedback seriously and truly appreciate you taking the time to share your detailed experience with us. We sincerely apologize for any inconvenience you experienced during your stay at Silver Legacy Resort & Casino, particularly regarding the noise issues from the parking deck above your room and the disruptive sounds from the steel ramp. We understand how frustrating it must have been to deal with the lack of proper lighting and ventilation in your room, especially the missing ceiling light and bathroom fan. We ... read more
Nice hotel, elevators are fast but kind of loud during the night if you're a light sleeper The elevator was like a train going up and down all night long. Just too loud, and I wasn't even that close to it. And the restaurants all closed too early (Thursday night, 9 or 10 pm is too early!!!). I thought the room was a bit pricey. nice room, looked clean and new
Business response:
Thank you for taking the time to share your detailed feedback about your recent stay with us. Your comments regarding the elevator noise during nighttime hours have been noted, and we understand how disruptive this can be, especially for light sleepers. We also acknowledge your concerns about our restaurant operating hours on Thursday evenings and appreciate you bringing this to our attention. Your observations about the room pricing have been noted as well. We're pleased to hear that you found the room clean and well-mainta... read more
For weekday get always this is a great place to stay It was close to el dorado, circus circus on the row and near the freeway
Business response:
We're glad to hear you enjoyed your stay with us and found our location convenient. Thank you for sharing your experience!
Overall would stay again. Somehow, housekeeping was under the impression our stay was over a day too early and were confused that we were still there. A housekeeping manager? knocked on our door in the afternoon to find out what was going on. We didn't get housekeeping the last day of our stay but the front desk gave us a coupon for Sips and a discount on our stay (though we haven't received that yet. Room was nice and clean,
Business response:
Thank you for bringing this to our attention. We appreciate your feedback and hope to improve your experience in the future.
Good stay with minor issues. Bell staff was not helpful at all. No coin laundry on site. Asked to send out laundry, according to the laundry slip, there is valet bell service available. Was told by Bell staff they don’t pick up or drop off. And minor oddity no note pad or pen in room. Had a junior suite, room was nice but bathroom was oddly designed, was a bit small for the size of the room. Great location. Clean rooms.
Business response:
We sincerely value your feedback. Thank you for sharing your experience with us. We appreciate you taking the time to provide these detailed observations about your recent stay in our junior suite. It's wonderful to hear that you found our location great and that the rooms were clean, and that overall you had a good stay with us. We take note of your concerns regarding the bell staff service and the confusion about the laundry valet service mentioned on the slip. We also acknowledge your feedback about the absence of notep... read more
Great stay couldn’t ask for more Room was clean and comfy It was great
Business response:
Thank you for sharing your great stay experience at Silver Legacy Resort & Casino. We deeply respect your feedback.
Frequently asked questions about Silver Legacy Resort & Casino
How is Silver Legacy Resort & Casino rated?
Silver Legacy Resort & Casino has a 4.1 star rating with 42,167 reviews.
When is Silver Legacy Resort & Casino open?
Silver Legacy Resort & Casino is closed now. It will open at 12:00 p.m.