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Silver Legacy Resort & Casino
- Casinos
- Reno, NV
About this business
Enjoy the excitement of Silver Legacy Resort Casino, located in the heart of Downtown Reno. Elegance and luxury surrounds you with over 1,700 rooms and suites. Immerse yourself in the captivating atmosphere of this beautiful Reno hotel casino, where the Sierra Mountains create an exquisite backdrop for your getaway; offering world-class skiing, golfing and outdoor activities just minutes from the comfort of your spacious Reno hotel room. Silver Legacy Resort Casino offers all of the amenities you've come to expect from a mod... read more
Location details
407 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I've always had really awesome experiences at Silver Legacy. Customer service and the rooms are great! However, this time around the towels in our room was extremely linty or dusty which made us itchy. Luckily we brought towels from home. Other than that, we enjoyed our stay.
Business response:
Hi Jenny - We are happy to hear you enjoyed your stay with us at our resort. Our team members strive to provide the utmost family-style service so all our guests feel right at home. We are incredibly sorry to hear about your experience with the towels. We appreciate your honesty and your feedback, because we need to ensure that this never happens to any of our guests. Did you contact the front desk to bring new towels to your room? We hope to see you again soon!
There are better options. Even Circus Circus has nicer rooms now. I booked and paid for this room 3 months ago, yet they tried to charge me more because they raised their resort fees (AGAIN) since I booked. I griped and got the credit, but that required my intervention. I should not have to confront them for these things as it just leaves a sour taste in my mouth, as therefore, my poor review. (That, and an old, worn out room). It didn't help when I used the TV for check-out and it charged my credit card before it allowed me... read more
Business response:
Hi Steven - As noted in our message, we are incredibly sorry to hear about your experience. Our guests should never experience what you did and we can't apologize enough for any confusion and frustration we caused during your stay. It will be addressed with all appropriate management and teams immediately. Again, we are truly so sorry.
Silver Legacy is one of the best casinos in Reno, great restaurants n buffet, great place to play table games. Casino hosts are friendly
Business response:
Hi Ningning - We are happy to hear we are one of your favorite places to visit in Reno. Our team members strive to provide our guests with the utmost family-style service, and we are glad you could experience it. Hope to see you again soon! :)
The Hotel is good, except the slot machines are so tight. thats why losing there customers against indian casinos!
Business response:
Hi Noel - We are happy to hear you enjoyed your stay at our resort. We hope to see you again soon. We are continuously improving our service and facilities to better serve our guests. We appreciate your honesty and your feedback. We will forward your concerns to appropriate management and teams immediately.
It is really difficult to find a cocktail waitress. We took turns going to the bar and paid $12 for 2 beers each time. We felt very neglected by the staff the whole 5 hours of gambling we did there.
Business response:
Hi Kristal - We are incredibly sorry to hear about your experience. We are continuously improving our service and facilities to better serve our guests. We appreciate your honesty and your feedback. It will be addressed with all appropriate management and teams immediately. It is never our intention for anyone to feel this way and we are truly so sorry.
When making my reservation I specifically asked about the pool , because if they didn’t have one I would have booked somewhere else, and they told me they did have one. When we got there we were told it will open September 15th. No microwave, no small refrigerator, why do we pay a resort fee. I feel like this is a crappie hotel and me or none of my other family will stay at this hotel again. If you are going to call your hotel resort, at least make it one.
Business response:
Hi Tina - We are incredibly sorry to hear about your experience. We are continuously improving our service and facilities to better serve our guests. We appreciate your honesty and your feedback. It is never our intention for anyone to feel frustrated or confused during their stay, and we are truly so sorry. The mini-fridges are limited, however, you can request one for your room by contacting the front desk. They are limited in availability and guests are charged a fee of $10 per day. At this time, we not offer microwaves a... read more
Best buffet in Nevada
Business response:
Thank you, Mary! We hope to see you at our resort again soon :)
Had soooo much fun
Business response:
Hi Amber - We are happy to hear you enjoyed your stay with us Hope to see you again soon! :)
We had a great time. It was a lot nicer than Harvey’s in Tahoe. Nice Casinos, venues, and more updated.
Business response:
Hi Cheryl - We are happy to hear you enjoyed your stay with us. We hope to see you again soon! :)
Frequently asked questions about Silver Legacy Resort & Casino
How is Silver Legacy Resort & Casino rated?
Silver Legacy Resort & Casino has a 4.4 star rating with 32,089 reviews.
When is Silver Legacy Resort & Casino open?
Silver Legacy Resort & Casino is closed now. It will open at 12:00 p.m.