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SimonMed Imaging - Ahwatukee
- Diagnostic Imaging
- Phoenix, AZ
About this business
Location details
15810 S 45th St, Ste 110, Phoenix, AZ, 85048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
These people need lots of prayers! I understand the people shortage however is kind customer service dead? Im sad for these people, sad for the people who need to visit here! Prayers in the making!!!!
Something is weird there when you’re asked to pay double the amount with your insurance as a co-pay than a cash patient. No explanation was given.
Business response:
Hello Mike, we apologize for the negative experience, and appreciate you taking the time to leave us a review. If you would like to speak with a member of our management team regarding your visit, please send an email with your information to info@simonmed.com so we can reach out to you.
Go elsewhere. My father is recently wheelchair bound and needs a CT scan. I had questions about his appointment that had been made weeks ago. I spent over an hour on the phone to simply speak with someone at the office he was scheduled to be at but kept getting either getting redirected to the scheduling call center, hung up on, or getting an ear full of static. After navigating the phone system and choosing "I am a doctor" I finally was able to speak with someone at the corporate office who was able to forward me to the... read more
My doctor always sends me to SimonMed for imaging. I have had issues before with results not being sent to the ordering physician so I have not been happy lately to be sent there. I called to make an appointment for CT with IV contrast. The phone line queue message said “try our quick and easy online scheduler!” DO NOT USE IT. It’s confusing and buggy. (1) I logged in and it asked for insurance (Medicare - first choice on the drop-down menu), then insisted that I enter the P.O. box # from the back of my card. There is... read more
Business response:
Hello, we are sorry to hear that your experience was negative. We are doing our best to improve in many areas and we do appreciate you taking the time to leave us your feedback.
The MRI techs didn’t really give any updates during two MRI’s other than , this will take 20 minutes ( twice ). I have had multiple MRI’s and they always give verbal Updates every few minutes . I get really nervous and appreciate the updates just not a fan of enclosed spaces . I had to ask for something over my eyes and they didn’t really explain how long entire process would be . They were nice just not informative . I’m a RN so I know how important it is to keep patients informed and feeling comfortable
Business response:
Hello Carrie, we apologize for the customer service you received at your visit. We will address this with the technologist. Thank you for the feedback.
Worst place ever! I kept getting rescheduled, because machine broke, then because my insurance hadn't approved it and they just received the order but they had to have received it in order to schedule me. So they're pretty much retarded and stupid....don't go here! I'm going to get another referral elsewhere with a completely different company! They suck!!
Miss information about hours of operation as well as available to schedule appointments for x-rays or not. Terrible communication!
Had a 2hour wait even with an appt🙄 I was told when I came in they were behind 30minutes so went to run an errand then hurried back only to wait another 1 1/2 hours. What is the point of making an appointment?
Business response:
Hello Susan, we apologize for the negative experience you had with us. We are working on improving site workflow to prevent long wait times such as these. Thank you for sharing your feedback.
Do not set up a appointment with this company. I set up one and waited 2 hours before having to leave. Before I left they apologized and set me up another appointment for the next day. I'm sitting here two hours after my appointment time waiting to be seen. Never again. Only scheduled a appointment with them if you have a day to waste.
Business response:
Hello Aaron, we apologize for the negative experience you had with us. We are currently working to improve our site workflow to prevent situations like these from happening again. Thank you for taking the time to share your feedback with us.
Frequently asked questions about SimonMed Imaging - Ahwatukee
How is SimonMed Imaging - Ahwatukee rated?
SimonMed Imaging - Ahwatukee has a 4.4 star rating with 4,762 reviews.
When is SimonMed Imaging - Ahwatukee open?
SimonMed Imaging - Ahwatukee is open now. It will close at 5:00 p.m.