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SimonMed Imaging - Ahwatukee
- Diagnostic Imaging
- Phoenix, AZ
About this business
Location details
15810 S 45th St, Ste 110, Phoenix, AZ, 85048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Receptionist is EXTREMELY rude, she has absolutely no customer service skills. it is quite obvious she hates her job. I had the same experience with her twice. Nurses are great.
Business response:
Hello Vicki, we apologize for the customer service you received at your visit. We are looking into this and a member of our management team will be reaching out to you. Thank you for sharing your review.
From the initial phone call to schedule my appointment I found the staff to be less than professional. Everyone seemed very rushed and uncaring. The actual procedure was fine but I was less than impressed with the staff.
Business response:
Hello Kathleen, we do apologize for the customer service you received at your visit. We will address this with the staff. Thank you for taking the time to leave your feedback.
I totally agree. I was told to get there at 9 AM because they needed a half an hour for my contrast to sit before doing my MRI. At 9:45 I went to the front desk and said when is somebody going to see me and get the contrast put because I’m having an MRI and an MRA and the contrast has to sit a half hour. Five minutes later a tech came out and shoved an IV in my arm and I said why aren’t you putting the contrast in. She says it goes in at the end they told you incorrectly. BTW, The IV was put in in a waiting area. She said... read more
Business response:
Hello Marlene, I apologize for the poor experience you had with us. We are looking into the situation and a member of our management team will be reaching out to you. Thank you for the feedback.
Had an appt at 2:30pm when I got there they told me it was going to be about 30 ti 45 min wait for an MRI well I got out of there almost at 5:30 that is unacceptable will never recommend that location ever again
Business response:
Hello Beatriz, we do apologize for the wait time you experienced at your visit. We are working to improve our workflow to prevent appointment wait times like these in the future. Thank you for taking the time to leave us your feedback.
Simonmed is NEVER on time. The wait time is horrible. Stop stacking your appointments. That shows a lack of patient care. It’s horrible. I know you don’t care as long as you’re billing the insurance companies.
horrible service! had to come back 3 times since they rescheduled an appt without me knowing, got all the way there and they told me the appt was for the next day. I came and waited 2 hours just for them to tell me the machine broke down!! here again for the 3rd time and have been her for over 2 hours!! HORRIBLE SERVICE!!
Wait time is too long and staff were misleading about it!
Frequently asked questions about SimonMed Imaging - Ahwatukee
How is SimonMed Imaging - Ahwatukee rated?
SimonMed Imaging - Ahwatukee has a 4.4 star rating with 4,762 reviews.
When is SimonMed Imaging - Ahwatukee open?
SimonMed Imaging - Ahwatukee is open now. It will close at 5:00 p.m.