SimonMed Imaging - Aurora

Dominick T 

on BBB

a year ago

I had 7 x-rays taken and signed the necessary document to have the report sent to my house.Days after I received a call to schedule an appointment to have my x-rays taken. I explained to the staff that the imaging was completed and I didnt want any more calls or text sent to me.The response I received was do you want me to cancel the x-rays. I explained again the imaging was already taken and like a broken record the same response do you want me to cancel the imaging. I responded with do what you must to stop the calls and t... read more

Blanca S 

on BBB

a year ago

They get one star because 0 wasnt available. They hung up on me 9/10 times that I called. I was looking for help with scheduling a medical test and things escalated where I wanted to leave a survey for the poor service and each time the rep either bypassed the option for me to leave a survey or the system hung up on me. I requested a supervisor 3 times and each time the rep put me on hold and then hung up on me. I asked to be called back if the line disconnected and they did not call back. I received an automated call saying... read more

Darlene C 

on BBB

a year ago

This incompetent organization is not worth one star. Two weeks ago was my husbands appointment for a brain *** - we walked in and were immediately told they cant do it here and we have to reschedule at another location where they can do the scans they want. I asked why didnt the scheduler let me know which location is the correct location? Oh were sorry was their only explanation. Two days ago was the next visit to the new, rescheduled location, we waited 45 minutes then were told it has to be rescheduled again, no real expl... read more

Diane O 

on BBB

a year ago

They are incompetent and they use poor English speakers from ***** to answer phones. They NEVER do the Pre-Certifications required but lie to you and say they did, then they charge you up front and then bill with insurance and let the patient pay extra due to lack of pre-certification. When you try to talk to someone about the issue they are rude and do not help at all, they just direct you to call your insurance instead. I will NEVER go them again, they are despicable and pathetic. They give you the total run-around and nev... read more

Linda P 

on BBB

a year ago

Horrible company! This is the second time they are billing as tho I see an MD which includes a ***** copay! I seen no MD! Only a radiology tech! Had 3 lumbar X-rays! ************ girl told me I owed $16 which was correct thats 20% of my x-rays. Nope when they billed my insurance they coded it as though I seen an MD! They did this to me before, Billing doesnt care! They basically always says this is how we bill! Fraud, Fraud, Fraud! Stay away from them go to Simonmed. Thats where I always go! They seem to have their billing c... read more

Alin O 

on BBB

a year ago

I see that many people, including myself, have been ripped off by this company; they stole $437 from me. Their deceptive financial practices are ripe for a class-action lawsuit, which I am prepared to instigate and finance 

Fotena Z 

on BBB

a year ago

don't know where to start, but here goes, my orthopedic doc sent over a request for x-rays, on 5/2 I called to schedule an appointment, was told that you can walk in for x-rays, so i went to a location in ******** AZ, only to be told they only do MRI'S, they said Glendale AZ could do them, so I drove to ******** Thunderbird location, said x-ray tech was part time and that they could not do them, so they said Buckeye location could, I said are you sure, she answered yes, that she worked at that location previously, so I go to... read more

Annette Y 

on BBB

a year ago

I had X-Rays at this facility six days ago and still am unable to get results. I was told the radiologist has not looked at my x-ray. Going to this facility was a big mistake. My condition is worsening, but I still do not have an answer for my symptoms. Im 

Salem S 

on BBB

a year ago

First of all if they have zero star, I will give them zero They have the worst customer service ever they are so rude and unprofessional Schedule me with one location 40 minutes away and when I get there, Ill be told oh you are in the wrong location Do you have to reschedule your appointment so I wasted my day plus I lost a day with work because of them this is bull c***