SimonMed Imaging - Aurora

Barry B 

on BBB

a year ago

I have made ******* in payments between 2 visits to simonmed for xrays because They said I would have been refused service otherwise. They still have not even filed a claim for these services with my cigna insurance. I have called several times, and once a cigna representative talked to them while i waited on hold. It has been approximately 8 months since this all started. 

Amy V 

on BBB

a year ago

I would never go back to SimonMed Imaging. I think the billing department is a scam. The day of my service 2/17 I put down $103 and had automatic payments every month of $70. Well in between those payments I was making additional payments to get it paid off faster. I received an email on April 1 with my remaining balance of $233.58. So then I made a payment of $122 on April 2, $50 on April 8 and $61.58 on April 15 which paid of my balance. On April 15 I saw I payment of $70.90 on my card. Now why they still taking money from... read more

Madison M 

on BBB

a year ago

Back in July of 2022, Simon med said per my insurance I owe 207$ and some change. I agreed to pay unfortunately, I then asked my mom how much HER MRI was. She stated insurance covers our MRIs and I shouldnt have paid anything! This is not the first time they have said per our insurance we owe money.. I suggest never going to them, how many people dont look into it and just take their word for it? They are stealing peoples money. 

Orpha H 

on BBB

a year ago

I have been waiting for my refund of over ***** from Simon Medical since Feb 2024 they just give methe round around. They are double billing. 

Cindy C 

on BBB

a year ago

For three agonizing months, I've been pleading for my medical records. Each call leads to a robotic extension, robotically directing me to their website, then abruptly hangs up. Faxes and emails vanish into the void. Even my doctor's ******* armed with my signed request and a follow-up call, was met with denialthey claimed I wasn't even a patient! The sheer incompetence on display is mind-boggling. I'm relieved to sever ties with this abysmally subpar medical establishment. 

Chris H 

on BBB

a year ago

The company and people are worthless. I asked for a detailed receipt with billing code. They are unwilling to provide a billing code when you talk to someone in *****. 

Amy G 

on BBB

a year ago

I have not received my $418 refund from my service in October and it's now April. They told me that my insurance did not cover my procedure so I paid for it in full. Then when I called to get an itemized receipt, they said that my insurance covered my procedure that that I would get a refund on my card that I paid with. That did not happen by the end of December so I called back. They said they would mail me a check. When I called in mid-March, they claimed the check was mailed Feb 20 and I could not request a new check be c... read more

Tyler G 

on BBB

a year ago

I am a younger male without hypertension issues and had a heart test for other reasons. The front ladies asked for me to pay $619 for my visit but without any explanation of costs nor breakdown nor what insurance would cover, even after they had my insurance info for days. They would not let me have the test without paying. I asked if I could be billed afterwards and they said they could but it's another round of paperwork and they would copy my CC. They said my cost could be higher or lower depending on my insurance and I c... read more

Susan K 

on BBB

a year ago

First of all, it is not possible to reach this place on the phone to ask a question. All calls go to a call center where the people are not able to answer a question. They can only make appointments. I went to their facility on Flamingo in *********. I had an invasive procedure done. There is no doctor on the premises. I asked the technician who did the procedure about a doctor and he told me the doctor is in *******. Second, they demand a co-pay which is above the amount that has to be paid. When I called the call center fo... read more