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SimonMed Imaging - Biltmore
- Diagnostic Imaging
- Phoenix, AZ
About this business
Location details
2502 E Camelback Rd, Ste 160 & 167, Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
RecommendedThe service was wonderful. I only had to wait about 10 minutes for an x-ray. I didn’t even need an appointment!
Business response:
Thank you for the review!
the staff at the Buckeye AZ location are absolutely wonderful. the entire marketing department needs to be fired, the systems wiped clean and processes reinvented. As a retired marketing professional i know they have the systems in place to be a service to customers not an impediment. I received texts, automated phone calls and emails to schedule a follow up mammogram and ultrasound. Once the order was issued by my doctor tried following links in email and texts to schedule. could not get to the correct appointments. Called... read more
Business response:
Hello Charlie, we are very sorry to hear this and apologize for the inconvenience. If you have any other concerns, please feel free to reach out to info@SimonMed.com where we can gather further information.
Asking clients (who have health issues) to stand in line for over 10 minutes is not acceptable. Call them up from their chairs. I stood behind frail people resting on canes. No cups for the water station!!
Flagstaff Arizona office sucks! Needed an X-ray. Called my insurance they sent me here. Both website and phone said just walk in and open hours are 8-4. Not true! Showed up mid morning to be told only do X-rays from 2:30-3:45. Came back at 2 and now 6th in line waiting. Was told no appointments would be taken, couldn’t be put on a waiting list. They don’t value their customers time at all. Do not recommend this place at all!
Business response:
Hello Andy, if you are in need of assistance, please email your information to info@simonmed.com so we may reach out to you. Thank you.
RecommendedI’m back here to testify that your herb medicine so do works for real. Today makes it 3 weeks I ordered for your herb medicine and I got my tests results today and guess what doctor? I’ve been cured indeed from my HSV2 , Herbal cure for herpes virus and other deadly diseases. I used to be positive with herpes virus but am completely negative now with the help of DR MOMOH Herbs. I got to know about DR MOMOH and he sent me a herbal medicine that I took for two weeks and now I am completely Negative of herpes virus without any ... read more
I have called this place 3 times and have been disconnected. I was told they would call me back to schedule but have not heard a peep from them. I can’t imagine how anyone can do business like this! I asked for a supervisor and the same gal disconnected me twice. Just how??!!
Business response:
Hello Carol, thank you for taking the time to leave us a review. Someone from management will be reaching out to you about your experience. Thank you again for your feedback.
Have tried to get my payment back for 5 months now. They charge upfront even when insurance covers then won't refund. Found out this has been going on for years with many complaints. When is someone going to expose this scam? I can't believe they're still in business.
Business response:
Hello Stelor, thank you for taking the time to leave us a review. If you believe there's been an error, and would like to speak with someone in our billing department, please send your information to info@simonmed.com so we may reach out to you. Thank you.
RecommendedI’m having quite a year with new health issues & have been to Simon Med at Biltmore over 20 times. All except one appt was fine The Mammogram two days ago was a bad really unnecessarily awful thing…& I’ll go elsewhere for a Mammogram in future. (We women deserve a high tech solution to the classic procedure; however, sensitivity btwn a tech & a patient would prevent pain!)
Business response:
Hello Judy, we appreciate you taking the time to leave us a review. If you would like to speak with a member of our management team, please send an email with your information to PatientAdvocacy@SimonMed.com so we can reach out to you. Thank you.
The tech her name was Kim, was very impersonal, not interested at all when I tried to explain to her my condition and the pain that I was in. I was trying to tell her it would be very difficult for me to lay completely still on my back for extended period of time. due to the fact that I have three bulging discs in my back which cause severe sciatic pain in my left leg. she just seemed very impersonal and showed no compassion towards my condition. not sure if it's her personality or if she's just a little desensitized.
Business response:
Hello Javi, we appreciate you taking the time to leave us a review. Your feedback helps us understand where we have opportunities to improve, thank you.
Frequently asked questions about SimonMed Imaging - Biltmore
How is SimonMed Imaging - Biltmore rated?
SimonMed Imaging - Biltmore has a 4.3 star rating with 3,586 reviews.
When is SimonMed Imaging - Biltmore open?
SimonMed Imaging - Biltmore is open now. It will close at 8:00 p.m.