SimonMed Imaging - Leesburg

Deborah S 

on BBB

5 years ago

In February of 2020 I was as unable to get my MRI done due to other medical issues. I call SMI on 3/23/2020 to ask for a refund I was told I would receive a check within 3 to 4 week I've called them on 4/17/2020 and was told it was approved and I would receive a check on the next billing cycle. I waited for 2 weeks and still did not receive my refund. Call SMI on 5/12/2020and was told it's still being worked on and it was approved again. Still no check call on 5/26/2020 asjed to speak to a supervisor was told it has been esc... read more

Michelle 

on BBB

5 years ago

if i could i would rate these people , especially the scheduling a negative star! They don't seem to know when their doctors are in. i have been rescheduled many times. they wait to ask for the doctors notes and call the insurance at the last minute and i end up having to reschedule for that. this company is the worst and a big bowl of crap! They were fine and helpful when i used them last year and they just went downhill! a complete waste of your time! they expect people to have days off out of our ass and waste them for no... read more

Rebel E 

on BBB

5 years ago

Reckless and dangerous corporate policies. X-rays are walk in, per the recorded message. Walked in, was told that we needed an appointment. When we told them that the recorded message said "walk in", they said, "Yes, that's true, just not for now, during the , Corona crisis." Ok, then change the message. "No , because that's still true, you simply need an appointment." So, you knowingly leave false instructions for sheltering patients to lure them out of safe environments so you can expose them to OTHER patients, only to mak... read more

Maria P 

on BBB

5 years ago

Inconsiderate, slow on results , and give the wrong results. It took 1 month to get the wrong results, set up extra imaging appointments, and on the day of the extra appointment they said "we just looked at you original image and no further images are needed." No message or voicemail and this took them 7 weeks. 

Beth M 

on BBB

5 years ago

Called and scheduled 3 MRI's during the same session. Upon arrival, we were told that they were only performing 2 of the procedures as the location we were at (Missouri St) isn't able to provide the 3rd MRI with their machine, that we would need to schedule at one of the other locations. We weren't informed prior to arrival. The scheduler told us they had scheduled all 3 for that location. At the visit, they offered to accept up front out of pocket payment for the MRIs instead of submitting the visit to our insurance company... read more

Doug G 

on BBB

5 years ago

Only pay what you have to that is stated on your schedule of benefits of your insurance. They forced us to pay full price and have not returned our $289 dollars. Our date of service was June of 2019. We have repeatedly asked for that amount of money credited to our credit card and they have not done it so far. 

bruce w 

on BBB

6 years ago

1 star is VERY GENEROUS! Had a 6AM appointment 1/21/2020 (dark and raining out) arrived at the simon med on 93rd at 5:40 AM the office person didnt arrive until 6:10 AM ok no big deal. i go inside and the and the girl tells me i need to be at the location 2 blocks over. I drive 2 blocks over, the building is big and empty, only person in sight is the receptionist. I explained to her why i was a little late and just then the "Tech" comes out of the back and says to me "so which one of your two scans do you want done today"...... read more

Maria M 

on BBB

6 years ago

I arrived 20 minutes before my appointment only to leave extremely upset with the incompetent schedulers. I drove an hour to arrive at this office which is the only Simon Med in the valley that performs my needed xray. The scheduler failed to obtain proper documentation prior to scheduling and did not schedule me within the timespan required from my last menstrual cycle for this type of exam. I will never return and would rather pay double the price than to use Simon Med again. If they see me as just another "unwanted" patie... read more

Sandra W 

on BBB

6 years ago

I was denied service even with ***** Insurance because I did not have a credit card to make payments. They would not even accept $50 cash towards $150 copayment. I was told they needed a cc card to hold for 45 days or an electronic check. I asked for written payment policy and they did not have it. I have filed a complaint with ***** and NAACP for discrimination and unfair business practices in patient care.