SimonMed Imaging - Ocoee II

Celina F 

on BBB

4 years ago

The policies in place are the dumbest I have ever seen. I have been on the phone for well over 60 minutes, got hung up on, went through 5 people and 4 departments and had to do it all over again all because there seems to be only 1 person in the entire company capable and knowledgeable enough to schedule a thyroid biopsy. I could not believe how stupid their practice is to not be able to schedule an appointment. I was so fed up I had to write this review. Very uncaring and inconsiderate staff and company overall. I told the ... read more

Justine C 

on BBB

4 years ago

Last Friday November 27, 2020, the front desk employees were only wearing shields, no face masks (surgical or cloth). Business COVID guidelines were not followed. Employees do not know the guidelines for when radiology orders expire. Their scheduling department scheduled my appointment at the wrong location (The Fountains instead of Surprise Stadium). Front desk offered to reschedule for a later appointment that day. While waiting in the lobby the front desk and ultrasound tech stated they would not do the procedure even tho... read more

ReedJ 

on BBB

4 years ago

I was referred to the location on Oak St. in Kissimmee, FL for an MRI. Although I had met my yearly deductible and out-of-pocket expenses with my insurance company, I was forced to pay a $95 co-pay. The procedure was performed on August 18, 2020 and my insurance company paid SimonMed Imaging on September 9, 2020. I have called this company a minimum of 8 times inquiring about my refund of $95. Each time I get a different excuse as to why I have not received a refund but the conversations always ended with "we will expedite t... read more

Brandi 

on BBB

4 years ago

Customer service girls infront are rude and not professional at all i heard one of the girls talking about one of the patients and how she was tired of seeing them.. The other girl at the counter tossed my ID and insurance cards all rudely and tossed the paperwork with clip board and I say girl because a Woman would not be so childish to disrespect nor talk about an elderly patient. I would not recommend Simon Med in Aj to ANYONE until they get new front desk staff. They are the worst. They definitely missed the customer ser... read more

K. Lewis 

on BBB

4 years ago

13 days and counting I still have no mammogram report: I had a mammogram on 11/05/2020 at SimonMed Imaging Sun lake / Chandler, AZ When I arrived I also walked right back out. The waiting room did not Covid precautions taken accept for a, masking tape between every other chair; this was to block a person from sitting. The tape had written on it "don’t sit here"... There were no barriers or any type of protection for staff accept a mask and the patient wearing a mask. No one wiped down anything after a person got up from a ch... read more

Phillip M 

on BBB

4 years ago

This company is boarding on FRAUD!!! I was sent to them by my primary Doctor for a CT scan. I was told that I could get a scan for $71.00 dollars if I paid in cash/credit card. I went to their site in Queen Creek AZ. I was told in needed to pay for the scan before they would due the scan. I was told I could pay with my credit card ($71 dollars). I paid them and was given the CT scan. About four weeks later I was billed for over $500 dollars. I called them and protested they said they would look in to it. A few weeks later th... read more

Susan K 

on BBB

4 years ago

I got a mammogram yesterday october 28th 3.15pm at the west colonial location in ocoee FL. The two ladles in the room where the mammograms are done were complaining about a co worker that left early causing patients to wait 4hrs. They lady who did my mammogram treated me like a piece of meat. Seriously she just grabbed my breasts and pulled them onto the tray. She then put the the top bar down so hard immediately. I literally screamed. She completely ignored me. She stepped back to operate the machine while continuing to tal... read more

LOUIS D 

on BBB

4 years ago

Unethical practices and the customer service line that I cannot share is horrible! It has been close to 2 months to get a refund of $80 back to my card and every time I call they say they need to place an investigation for an approval or that the refund was already placed. Lies upon lies from all of the agents I have spoken with. They should have never have taken out the $80 in the first place since I called to make sure my card was removed, which it wasn't even and they said that card would not be charged. Please do not bus... read more

Nancy S. 

on BBB

4 years ago

On Tuesday, 10/13, at about 10:45 AM, I received a call from Martha to schedule an MRI. I was driving, minutes away from my destination and told her I couldn’t talk. She said to call her back. I did so about 1:30 PM that same day. After waiting on hold for about 15 minutes, I spoke with a representative and told her I spoke with Martha earlier and could she, the gal I was talking to, schedule the MRI. After holding another 2 minutes, she told me I had to speak with Martha and connected me to her voicemail to leave a message.... read more