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SimonMed Imaging - Surprise Stadium Village
- Diagnostic Imaging
- Surprise, AZ
About this business
Location details
14823 W Bell Rd, Ste 110, Surprise, AZ, 85374, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
They looked at an old order it was the wrong one they looked at a ultrasound when I was supposed to get exray I had to do without my coffee and hold 32 ounces of water for no reason I am not happy with your people whe I first called they said there was no order for a exray
Business response:
Hello Marjorie, we apologize for the inconvenience. If you have any other concerns, please feel free to reach out to info@SimonMed.com where we can gather further information.
The report that was sent to my primary care provider had two significant errors in it regarding my health history. These are two things the technician and I discuss thoroughly, but she obviously was not listening or has poor documentation abilities.
Business response:
Hello Joy, we appreciate you taking the time to leave us a review. If you would like to speak with a member of our management team, please send an email with your information to info@SimonMed.com so we can reach out to you. Thank you.
Makes appointments then calls days later to cancel and reschedule. When you try to get to the person that they transfer you to everyone but the person you need to talk to. The phone just rings and ring then hangs up. So here is to 4 calls into Simon..... waste of time
Business response:
Hello Nicole, we apologize for the inconvenience. If you are in need of assistance, please email info@simonmed.com so we may reach out to you. Thank you.
There were 19 people in the check-in line. Even though you checked in online at home, you still had to stand in that long line and it was very difficult for a lot of us old people. I would prefer a place that honors the appointment time.
Business response:
Hello Sondra, thank you for taking the time to leave us a review. We believe our patient's time is valuable and strive to provide timely care. Thank you.
trouble working with out sourced schedulers. In office clerks no help, inexperienced then office manager didn’t want to call my doctors office to correct order. received text & email reminders to arrive 30 mins early for appointment & when arrived their was a line of 13 people in lobby so an hour plus later finally had my mri/mra at least tech was pleasant and helpful. I will never use Simon med again!!! Person in front of me in line said Sun city office just as bad!
Business response:
Hi, thank you for reaching out to us. We value your feedback and would like to speak with you regarding your experience. Please email info@simonmed.com so we can obtain additional information and reach out to you. Thank you!
Both appointments were wrong. I had to come back both times. Even with a appointment the wait is ridiculously long.
Business response:
Hello Dawn, we appreciate you taking the time to leave us a review. If you would like to speak with a member of our management team, please send an email with your information to info@SimonMed.com so we can reach out to you. Thank you.
The staff at the location on Bell was very rude. My experience there was not pleasant. All members of the staff I had contact with left me with the direct impression that it was just a big bother.
Business response:
Hello Cornelia, thank you for taking the time to leave us a review, we strive to provide appropriate communication and appreciate you sharing this feedback so we may follow up internally. Thank you.
Multiple scheduling screwups, then running 45-60 minutes behind for appointments and they’re back to #maskinsanity. People living in fear
Business response:
Hello Dave, thank you for taking the time to leave us a review. We believe our patient's time is valuable and strive to provide timely care. Thank you.
Once you get in the back their techs are great but their front office is a nightmare. I arrived 20 minutes before my appointment and the line to check in went clear around the whole lobby. It took me 40 minutes, standing in line with my cane (the result of 2 leg surgeries) before I could check in, making my check in time 20 minutes after my appointment time. This insanely long check in wait isn’t an anomaly either. This has happened every single time I’ve been to the Simon Med @ Surprise Stadium location, and it has neve... read more
Business response:
Hello Ginger, thank you for taking the time to leave us a review. We believe our patient's time is valuable and strive to provide timely care. Thank you.
Frequently asked questions about SimonMed Imaging - Surprise Stadium Village
How is SimonMed Imaging - Surprise Stadium Village rated?
SimonMed Imaging - Surprise Stadium Village has a 4.3 star rating with 5,737 reviews.
When is SimonMed Imaging - Surprise Stadium Village open?
SimonMed Imaging - Surprise Stadium Village is closed now. It will open tomorrow at 7:00 a.m.