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SimonMed Imaging - Surprise Stadium Village
- Diagnostic Imaging
- Surprise, AZ
About this business
Location details
14823 W Bell Rd, Ste 110, Surprise, AZ, 85374, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Too Long a wait 😖 miscellaneous hassles
I arrived @ 9:30 for a 10:00 mammogram appointment. I completed all the forms in my car and texted the office when I was done. Checked in with a clerk, was told that all of my information had not transferred onto her computer. Gave it to her again. I sat there for another hour before I was called. I asked the desk clerk why I had not been called since everyone that had come after me had been seen. She said she didn’t know. Finally called another 20 minutes later. Asked the tech why it took so long. She said the clerk ... read more
I had to wait almost 2 hours. I had to go to the receptionist and ask why I had not been called. At that point, I was taken back to the area where my service was and had to wait again to only be met by a rude and dismissive X-ray tech. My doctor mistakenly left the diagnosis codes off the order and the X-ray tech tries to tell me “that in the future I need to make sure they have the order correct.” For which I replied, not my responsibility, it would be your front office staff’s responsibility you have everything needed, an... read more
Business response:
Hello Daeon, we are very sorry to hear your experience was negative. We are doing our best to improve workflow in our offices to prevent long wait times and we will address with the staff. Thank you for sharing your feedback with us.
Bad customer service. Checking in was the worst. Staff was unfriendly And unknowledgeable. I'll use a different facility next time.
Business response:
Hello Roger, we apologize for the negative experience and for the customer service you received from the staff. Thank you for sharing your feedback.
The manager Adriana in surprise Az don’t have compassion for patience she’s disrespectful means rude and she is not professional I will not recommend this place because of her
Business response:
Hello Liseth, we apologize for the customer service you received from our staff. If you would like to further discuss your experience, please send an email with your information to info@simonmed.com so we can reach out to you. Thank you for the feedback.
They keep rescheduling without notice and just don’t care about thier patients. Terrible staff. If my sister didn’t need the mri for her cancer I would never go there.
This place is ridiculous 3 hours and counting on a X-Ray or any other service! Makes no sense
Business response:
Hello Tabitha, we apologize for the negative experience you had with us. We are currently working on improving our workflow to prevent these situations. Thank you for sharing your feedback.
Had an 11:30 am appointment and was not seen until 12:30 ! No apology by the technician. The receptionist was very kind and upset that I had wait so long! The receptionist I would rate a 5 star . Technician I would rate a 2 !
Business response:
Hello Isabel, we apologize for the negative experience you had with us. We are working to improve site workflow to prevent these long wait times. Thank you for sharing your feedback.
Almost impossible to make an appointment Took me 3 days. Left callback after being on hold for at least a half hour 3 times. Finally someone called back the third evening The waiting room and reception area was very chaotic. I finally got in one hour after my appointment time And this was sent with Johns name. Mary had the appointment You all are extremely unorganized and unprofessional
Business response:
Hello, we apologize for the negative experience you had with us. We are working with our scheduling department and our sites to improve workflow and prevent situations like these from happening. Thank you for sharing your feedback.
Frequently asked questions about SimonMed Imaging - Surprise Stadium Village
How is SimonMed Imaging - Surprise Stadium Village rated?
SimonMed Imaging - Surprise Stadium Village has a 4.3 star rating with 5,737 reviews.
When is SimonMed Imaging - Surprise Stadium Village open?
SimonMed Imaging - Surprise Stadium Village is closed now. It will open at 7:00 a.m.