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SimonMed Imaging - Thunderbird
- Diagnostic Imaging
- Glendale, AZ
About this business
Location details
5410 W Thunderbird Rd, Ste 100, Glendale, AZ, 85306, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
I had two separate exams in March. I was asked to pay my out of pocket responsibility at the time of service. I made the payments in full. After the claims were submitted to my insurance they were processed very quickly. After I received my EOB’s, I compared them to what I was told to pay and discovered I was over charged by almost $300. For almost three months I have been trying to get a refund and every time I call, I am given a different excuse as to why they can’t issue a refund. After several frustrating calls to Simon ... read more
Business response:
Hello Shannon, thank you for taking the time to leave us a review. We are actively working to improve our systems and processes and appreciate your feedback. Thank you.
RecommendedMy previous experience has been positive until I went to the Thunderbird location. I was checked in, my co pay was taken and after waiting 30 minutes, I was told that I was at the wrong location. They agreed to do the ultrasound but I was there 21/2 hours. Staff were having conversations that were negative, things like “it’s only 10:30!! Others, about lunch plans etc., while the waiting area was filling up. Many walked out and a gentleman demanded his money back, he had been there 3 hours. My ultrasound was done but not comp... read more
Business response:
Hello Marilu, thank you for taking the time to leave us a review, we strive to provide timely care and appropriate communication and appreciate you sharing this feedback so we may follow up internally. Thank you.
Excessive waits , broken equipment. I received my order on a Friday and visited a Simon Med close to where I work in Surprise. The website stated 1 X-ray waiting and available till 4. Arrived at 2:30 and the secretary stated ‘we stopped X-rays at noon today’ so I went to the only local Simon Med open on Saturday Arrived over an hour early at 7:15 , and was logged in for an appointment at 8:50. At 9:45 I got called back was placed in front of an X-ray machine which promptly turned off for no apparent reason. The machine was b... read more
Business response:
Hello, we apologize for the inconvenience. If you have any other concerns, please feel free to reach out to info@SimonMed.com where we can gather further information.
The receptionists at the Thunderbird facility are absolutely miserable, they don’t smile, don’t greet you with a hello, or even look at you, they just say “Do you have an appointment”, in a very dismissive tone, like I ruined their day by choosing to come to SimonMed, when I responded with a Hello, how are you, the response was “Date of birth”, I HATE going there for that reason! I wonder if the receptionist know I have a choice and do not have to go to SimonMed? The technician that did my mammo was great, very warm and... read more
Worst imaging place I have ever dealt with. Make appointments and still waiting after an hour and still not called back.
Business response:
Hello Carrie, we are sorry to hear this, we believe our patient’s time is valuable and our goal is to see patients at the time of their appointment. Thank you for your feedback.
Not for the disabled! First of all the doors are not Ada compliant. Had to wait for someone to open a I'm in a wc. Then had to lay down in this cold metal table with no cushioning. My tailbone was so sore I couldn't hardly sit afterward. Couldn't you just get a cushioned table? Horrible! Waited for over an hour. Tech was very nice, kept apologizeing, not her fault. I'm never doing this again!!
Business response:
Hello Marilyn, thank you for taking the time to leave us a review. Someone from management will be reaching out to you about your experience. Thank you again for your feedback.
real joke of an imaging center . Waited to get a pre approval for 3 weeks - cant seem to get with my insurance company / one hand has no idea of what the other is doing !
Business response:
Hello Dan, if you are in need of assistance, please email info@simonmed.com so we may reach out to you. Thank you.
Because I did not have a good experience! And it’s freezing cold in there facility and they do not have the headphones with music to offer for people who are claustrophobic!
Business response:
Hello Jennifer, we appreciate you taking the time to leave us a review. Your feedback helps us understand where we have opportunities to improve, thank you.
When I went in on Tuesday, I received my ultrasound just fine. People were pleasant was fine when I went back for my MRI at 1 o’clock in the afternoon the machine would not work! So I had to reschedule for this Friday. This is happened once before and quite honestly they couldn’t get me in anywhere else so it’s just sort of the typical monopoly that you guys have there are no other alternatives and everybody hates Simon med even the doctors
Business response:
Hello Dan, we apologize for the inconvenience. If you have any other concerns, please feel free to reach out to info@SimonMed.com where we can gather further information.
Frequently asked questions about SimonMed Imaging - Thunderbird
How is SimonMed Imaging - Thunderbird rated?
SimonMed Imaging - Thunderbird has a 4.2 star rating with 7,106 reviews.
When is SimonMed Imaging - Thunderbird open?
SimonMed Imaging - Thunderbird is open now. It will close at 8:00 p.m.