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SimonMed Imaging - Thunderbird
- Diagnostic Imaging
- Glendale, AZ
About this business
Location details
5410 W Thunderbird Rd, Ste 100, Glendale, AZ, 85306, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
First, I could not understand the woman who was setting up my appointment, she had a very heavy accent, I hung up very confused with what she said. I called again before my appointment to verify the appointment and again had to speak to someone that was hard to understand, not as bad as the first person though. The day of my appointment at 6:30am they couldn’t get ahold of the MRI technician, he was late. Once in the room it turns out the first person making my appointment didn’t note my request for a wide MRI machine. I was... read more
Business response:
Hello Carol, we appreciate you taking the time to leave us a review. Your feedback helps us understand where we have opportunities to improve, and we have passed this scheduling feedback along. Thank you.
appointments are supposed to be on time I was there Early. so everything that had to be done would ....now I have to go get my mammogram done the manager was very kind though
Business response:
Hello Elizabeth, we are sorry to hear this, we believe our patient’s time is valuable and our goal is to see patients at the time of their appointment. Thank you for your feedback.
I keep having issues with Simon Med. billing, scheduling, everything. I would advise against using them for anything.
Business response:
Hello, we appreciate you taking the time to leave us a review. If you would like to speak with a member of our management team, please send an email with your information to info@simonmed.com so we can reach out to you. Thank you.
Pesimo servicio por parte del Personal front desk fui por 2 dias a un Rx el Primer dia me fui pues tenia 2 horas esperando y no me atendieron , fui de nuevo al Dia siguiente y tenia ya 3 hs nadie me atendía yo a cada momento le decia a una de las de enfrente( delgada con una trenza ) que a que horas me pensaban hacer los Rx y decia ahorita le. Toca. Pero jamas se levantó a investigar porque no me llamaban. Yo fui a buscar a la encargada de Rx le dije lo que pasaba y despues de 30 minutos fue por mí, también le dije que en d... read more
Business response:
Hola lamentamos mucho escuchar acerca de esta experiencia. Agradecemos que se haya tomado el tiempo de dejarnos sus comentarios para que podamos mejorar. Gracias.
I waited 6 months for my appointment and then 2 days prior to my appointment they called me and canceled because they didn't have the proper staff to perform the ultrasound I was scheduled for. Once I got there I found the staff to be very indifferent.. Not exactly rude, but certainly not interested in being kind or helpful.. Not only that, they had a whole wall of lockers with only 3 keys so they were not available to be used with no ability to lock them so it was necessary for patients to carry our clothes and belongings ... read more
Business response:
Hello Lynda, we are very sorry to hear about your negative experience, and appreciate you taking the time to leave us a review. It is disappointing to hear any visit fell short of our quality expectations. Your feedback helps us understand where we have opportunities to improve, thank you.
Very frustrating! They Rescheduled my appointment then had me scheduled twice! Then I had to wait 45 minutes from my appointment time! When a second technician came to help from downstairs I was taken back for my mammogram! She did everything very quickly and was done in Less than five minutes! Honestly I do wonder if my mammogram was done properly!
Business response:
Hello Jan, if you would like to speak with a member of our management team regarding your visit, please send an email with your information to info@simonmed.com so we can reach out to you. Thank you.
was told my mri appt was at 9:45. Didn’t know it was PM, not AM. I was there almost an hour before the receptionist realized this and said I could reschedule for 2:15p. So I came back at 2 for my appt and waited until 3:40 to be seen!!during that time 2 other people came in at separate times wanting to get X-rays only to be told no X-rays after 2pm. No one told either of them that! Once I got in with the tech everything went fine. Nice, professional person. Also wasn’t happy that I couldn’t pay cash because they couldn’t ma... read more
Business response:
Hello Eileen, thank you for taking the time to leave us a review, we are sorry to hear you didn't receive the appropriate communication and appreciate you sharing this feedback so we may follow up internally. Thank you.
long wait . was very disappointed
Business response:
Hello Genevee, thank you for taking the time to leave us a review. We are truly sorry you experienced a long wait time, and we understand your frustration. We believe our patient's time is valuable and strive to provide timely care. Thank you.
I contacted Simon Med by phone and was told that I had to make an appointment. I made the soonest appointment available and had to go a little farther than the office closest to me to get a timely appointment. I filled in the paperwork online and appeared 25 minutes before my appt. As suggested. When I got there I was advised that they are walk in only and they don’t take appointments. They were busy and I had to wait almost three hours to reach my turn in line. Others waiting around me were also complaining about waiting ho... read more
Business response:
Hello Betty, we are very sorry to hear about your experience, and appreciate you taking the time to leave us a thoughtful and thorough review. Your feedback helps us understand where we have opportunities to improve, and we have passed this scheduling feedback along. Thank you.
Frequently asked questions about SimonMed Imaging - Thunderbird
How is SimonMed Imaging - Thunderbird rated?
SimonMed Imaging - Thunderbird has a 4.2 star rating with 7,106 reviews.
When is SimonMed Imaging - Thunderbird open?
SimonMed Imaging - Thunderbird is open now. It will close at 8:00 p.m.