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Sisbarro Autoworld Volkswagen
- Car Dealers
- Las Cruces, NM
About this business
Location details
1115 S Valley Drive, Las Cruces, NM, 88005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The mechanic at the shop did not perform any scan and charged me $97 unnecessarily. They did not even look into the issue I mentioned and kept me waiting for 3 hours, even though I had an appointment. When I asked for a thorough report, they said they do not give any physical copy of it. Then why did I pay $97 if you can not even provide a copy of the report? When I raised these issues, the shop manager started yelling. I never expected such behavior.
Business response:
Thank you for your feedback. I understand your frustration regarding your recent experience at Sisbarro Volkswagen. It's important to us that our customers are satisfied and feel heard. I encourage you to reach out to me directly so I can learn more about your experience and address your concerns. Your satisfaction is our priority, and I appreciate you bringing this to our attention. Jason Swindle General Manager Sisbarro Volkswagen (575) 524-3561
Sisbarro is not the best deal as they advertise. I do not recommend them.
Business response:
Thank you for sharing your experience with us. We value your feedback and understand your concerns regarding the deals we offer at Sisbarro Volkswagen. We strive to provide our customers with the best value and encourage you to reach out to us directly if there's anything specific we can assist you with. Your input is important to us as we continue to improve our services. Jason Swindle General Manager Sisbarro Volkswagen (575) 524-3561
I wouldn't recommend Sisbarro.
Business response:
Thank you for sharing your feedback. I understand your experience with Sisbarro Volkswagen is not what you expected. We're here to discuss any concerns you may have. Please feel free to contact me directly, and we would like the opportunity to make things right. Your input is valuable to us. Jason Swindle General Manager Sisbarro Volkswagen (575) 524-3561
Don't t own it anymore get your records straight
Business response:
Thank you for your review! I appreciate your feedback and would like to know more details so we can have our records updated. Please feel free to reach out to me directly. Thank you for bringing this to our attention. Jason Swindle General Manager Sisbarro Volkswagen (575) 524-3561
On June 10th I dropped my car off for a satellite antenna repair at 8:30am; it was not ready for pickup until 4:30pm. My initial estimate was lower than what insurance stated ($1364 vs $1765) and I double checked with the service attendant if this was correct. He then told me he forgot to adjust the dealer rate and charged me $1585, a third separate total. My agent then informed me I was overcharged by about $240 and it is unclear if I'm getting a refund. The service department is seemingly unsupervised and not trained to wo... read more
Business response:
Thank you for sharing your experience. I understand your concerns regarding the pricing discrepancies and communication with the Service Team. At Sisbarro Volkswagen, we aim to ensure transparency in repair estimates, and we appreciate your feedback as it highlights areas for improvement. If this matter is still unresolved, I encourage you to reach out to me directly. Thank you for bringing this to our attention. Jason Swindle General Manager Sisbarro Volkswagen (575) 524-3561
From a sales perspective, Kevin is fantastic and I highly recommend buying from him if you're in the market. However from the service side it has not been ideal - they do things at their own pace and if the estimate is 2-3 hours, it could take over a day. Do not expect to get your car fixed within one visit or for them to communicate in a timely way.
Business response:
Thank you for your feedback! I appreciate your kind words about Kevin and are glad to hear about your positive experience in sales at Sisbarro Volkswagen. I understand your concerns regarding the service side and want to assure you that we are continuously working to improve our communication and efficiency. Your input is invaluable in helping us enhance our services. If you have further details to share, please feel free to reach out to us directly. We hope to provide you with a better experience in the future! Jason Swindl... read more
The service department is very nonchalant about things. Communication is awful nor do they lift a finger to try to help and make a great customer experience. I've gotten flat tires getting my car back, and damage. People nowadays just don't care anymore. Find another service department for your VW.
Business response:
Thank you for sharing your experience, Ashley. We appreciate your feedback regarding our service department at Sisbarro Volkswagen. It's important to us that our customers feel valued and supported. We understand your concerns about communication and the issues you've faced. I encourage you to reach out to me directly so we can work towards a resolution and improve your experience. Thank you for bringing this to our attention. Jason Swindle General Manager Sisbarro Volkswagen (575) 524-3561
The time that it took to finish especially when you have an appointment.
Business response:
Thank you for your feedback! We appreciate you taking the time to share your experience with us. At Sisbarro Volkswagen, we strive to provide excellent service, and your comments will help us improve. If you have any further concerns, please feel free to reach out to us. We hope to serve you better next time! Jason Swindle General Manager Sisbarro Volkswagen (575) 524-3561
Diagnosed the problem incorrectly went to an independent shop to get the repairs properly fixed saved thousands out of pocket
Business response:
Thank you for sharing your experience. I understand your frustration regarding the diagnosis and subsequent repairs on your Chevrolet Camaro. Your feedback is valuable to me, as it helps us improve our services at Sisbarro Volkswagen. If you would like to discuss this matter further or seek any assistance, please feel free to reach out to me directly. I appreciate your input. Jason Swindle General Manager Sisbarro Volkswagen (575) 524-3561
Frequently asked questions about Sisbarro Autoworld Volkswagen
How is Sisbarro Autoworld Volkswagen rated?
Sisbarro Autoworld Volkswagen has a 4.4 star rating with 812 reviews.
When is Sisbarro Autoworld Volkswagen open?
Sisbarro Autoworld Volkswagen is closed now. It will open tomorrow at 8:00 a.m.