Solon Smiles

JD W. 

on Yelp

a month ago

I visited Solon Smiles on January 2, 2026 for a routine cleaning. I presented a coupon which stated an $88 discount payment for all new customers for cleaning and X-ray. I was told the coupon was not required because my insurance paid for the visit and no extra charge was to be applied to me. Unfortunately, I received a bill, WU0023 asking for $145.30 after an insurance payment of $308.20. The bill was sent to me several times, regardless of my explanation that I was told no extra charge from the beginning. I also argued tha... read more

J D. 

on Yelp

3 months ago

My bill was connected with another persons. They just added the the charges up and sent it , to me. I had to call them and clear things up. In the office they wanted me to pay walking in and then again asked when I was leaving. I told them about the mess up with the bill they sent and they denied knowing anything about it. Been there for a year and found out they don't have my records when transferred from retiring dentist who sent his patients to them in bulk. records should have been there before you walk in the door. ... read more

Rebecca K. 

on Yelp

a year ago

So...when you go to the dentist it's never fun. But I did my initial exam and finance ran my insurance for an upcoming appointment to clear it. Then, I'm in the chair, number up (literally) to my eyeball and the dentist tells me they are GOING to do X, Y, and Z. She also says why. That's it. Procedure is over and I am given a bill for $650 that insurance didn't cover which was not what I had talked to finance about. So I tell them and am told "She says she told you it would cost you out of pocket because it wasn't cove... read more

Christina X. 

on Yelp

3 years ago

I made a call to this office for my aunt on May 1st. RE. my aunt had an appointment the first week of April and they had to send out for preauthorization to her insurance. It's been four weeks and she hasn't heard from them. My call was with Serena, first I am on hold for 12 minutes + and the authorization letter was sent to them on the 14th per my aunts insurance. Serena tells me they didn't receive it so I told her I have an authorization number but she says she needs the letter. I am told by my aunts insurance that author... read more

Aleksey K. 

on Yelp

5 years ago

Great dental office. Even in this tough times with COVID all around, always feel comfortable coming to see my doctor . Highly recommend. 

Catherine C. 

on Yelp

5 years ago

They took my daughter here and literally stole her prepaid money. They completely disregarded the insurance coverage and kept the full amount of her prepaid money. We contacted the insurance discount plan months ago, they are trying to get solon smiles to respond and they just keep ignoring all of us. Please refund the $465.00 to my daughter. The BBB is on it!!!! I promise we wont give it up without a fight. Best thing they can do is just return the money and start being honest. You dont demand upfront payment to steal fr... read more

Amy B. 

on Yelp

6 years ago

This dental office is awful. They have no emergency hours and do not accommodate to patients needs. Will only help during office hours. Dentist not available on Fridays. I called several times to discuss care and the office NEVER called back. If you call using your cell they will text back with a general text of response. If you leave a detailed message they do NOT call back. When I spoke to the staff, I asked for the dentist to call and that NEVER happened. The office staff was great at making excuses. They run a business ... read more

Linda C. 

on Yelp

6 years ago

Dr. Friedman is amazing. She takes the time to do things right and is very caring. My friend needed some work done before he could get his surgery, and she fit him into her schedule and did all of it. She saved a few teeth and did a really good job on extractions and crowns.I had some work done also, and I am very pleased. I would recommend her to anyone! The office staff is very efficient and friendly. They made us feel very comfortable as we waited for each other. They make the crowns in the office and seat ... read more

Tom P. 

on Yelp

7 years ago

No question - she is the best dentist in Solon and I dare say the entire CLEVELAND Area. Great for kids and the entire family. The location is comfortable, professional and convenient. If you are looking for the best dental care - check out Dr Friedman and you won't be disappointed .