nib83 on Trip Advisor a year ago
11/07/2021, 08:23 AM
Relaxing, but room for improvement
My friend and I were on a road trip to Arizona and decided to end it with a relaxing spa day in Scottsdale. Overall, I enjoyed my experience here. I had an organic facial and a deep tissue massage. My massage was amazing! We arrived early enough to enjoy the hot springs, eucalyptus shower (divine!) and steam room before it got too busy. After about 1p, the spa got more crowded, and I opted out of the mineral pool. I would recommend booking a morning or weekday reservation if you would like a more socially distanced experience. I was pleased that the employees consistently wore masks. The spa attendants were ever present and helpful and the spa and was impeccably clean.Now on to what can be improved: My esthetician unfortunately was coughing during my facial. Although she was wearing a mask and coughed across the room, it was a distinct smokers cough. She also smelled of cigarette smoke. Also, a couple of days later, I had a scab on my face from the area where she somewhat aggressively did an extraction. All in all, this led to a less than pleasing experience. Yes, I could have stopped my spa treatment and voiced my concerns. In an effort to maintain some zen, I didn't. I was also surprised that employees with COVID-19 symptoms would be allowed to work. I have had spa treatments all over the world, including many high end establishments and have never experienced an esthetician who coughed or smelled like cigarettes. Based on my experience, I would not recommend this spa or return.