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Sparks Toyota
- Car Dealers
- Myrtle Beach, SC
About this business
Location details
4855 US-501, Myrtle Beach, SC, 29579, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Recommended Recommended Recommended Recommended Recommended Recommended Recommended
Formal Complaint Regarding Excessive Labor Charges at Sparks Toyota. I am writing to share my recent experience with Sparks Toyota. On the morning of February 18, 2026, the serpentine belt on my Toyota van snapped. I had the vehicle towed to Sparks Toyota, where the service technician diagnosed the issue as a faulty alternator. I also requested a standard oil change while the vehicle was in the shop. The initial estimate provided was $2,006.40, of which $1,282.90 was attributed solely to labor. When I specifically asked th... read more
Business response:
Mr. Lee, Thank you for sharing your concerns. I understand how a repair bill of that size can be eye-opening. I would like to clarify that, as a Toyota dealership, we use manufacturer-established flat-rate labor times rather than billing strictly by clock hours. These times are set by Toyota and account for the full repair procedure, including diagnostics, removal and reinstallation of components, and system testing. Alternator replacement on certain Toyota models can require additional labor due to component access and re... read more
I worked parts & service most of my adult life. I've had several people reach out to me about their customer service experience and vehicles not being repaired properly. I read Google reviews that said the same. People spend their money and should receive the proper services for it. I understand the automotive industry as well as customer service very well. 10 great reviews do not compensate for 1 bad one where a customer was disrespected with attitude or left with their vehicle in the same shape or worse as when they entrus... read more
Business response:
Thank you for sharing your perspective. At this time, the review does not appear to reflect a firsthand visit or transaction at our dealership. Reviews based on direct experiences help ensure feedback is accurate and meaningful for other customers. If there is a specific experience you would like to discuss, we are happy to connect. Otherwise, we kindly ask that the review be removed. Chris Vitez, GM | chrisv@sparkstoyota.com | 843-236-2161
Frequently asked questions about Sparks Toyota
How is Sparks Toyota rated?
Sparks Toyota has a 4.7 star rating with 12,240 reviews.
When is Sparks Toyota open?
Sparks Toyota is closed now. It will open at 8:30 a.m.