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Sparks Toyota
- Car Dealers
- Myrtle Beach, SC
About this business
Location details
4855 US-501, Myrtle Beach, SC, 29579, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Recommendedwell, what started out as a horrible experience was only saved by a sevice manager who did the right thing. Here is my warning....be SURE to carefully read that paper they give you to sign to service. Notice how they have worded it, or it could end up costing you a lot of money. That was the first problem. If it is not worded how you said it, have them redo it before you sign. Then my "rep" called to explain what he found(which I told them when I dropped it off) but he was so demeaning in his attitude that it just compoun... read more
Business response:
Thank you for providing us with this feedback, Barbara. We apologize for any inconvenience, but we are happy we were able to make things right. We look forward to serving you again in the future! Chris Vitez, GM | chrisv@sparkstoyota.com | 843-236-2161
Called about a used Highlander. Sales told me he would have to check to see if vehicle was still in inventory, his only interest was for to come in on a vehicle they obviously don’t have in stock. Received no call back and sales people don’t understand they are missing opportunities. Long time Toyota family member but that could change as Sparks doesn’t have interest.
Brought truck for service on trailer brake control . I advised them of problem but never advised to bring trailer. Two hours later said it was fixed it is not and told if not you would have to bring trailer why not say that in first place. A 142.00 service fee not fixed and very disappointed customer poor service
Business response:
Thank you for the feedback. According to the information provided to us the issue was that the trailer brake controller was off and needed to be turned back on. The technician went over all of the wiring, tested the connections, and performed a software update. Based on our diagnostic tools the trailer brake controller has been tested and is working. It is possible that the issue lies within the trailer so that is why we are recommending to bring the trailer in for us to diagnose that part of the problem. We see that you... read more
Charged me 97.00 dollars for a oil change and had no new cars to buy. Will not go back 😡😡😡
Put deposit down, agreed on price and when the vehicle came in they wanted to add a 10k market adjustment. My family has purchased 7 vehicles from Sparks and we will not EVER purchase another one from them. It’s a short drive to Florence
Business response:
Cole, it's always our goal to provide our customers with five-star service. I am sorry that this has happened, but I would like to discuss your concerns, and honor the original price that you and your sale consultant agreed upon, on the vehicle that you wanted to order. Please send me your contact information, or feel free to call or email me at your convenience. Best, Chris Vitez General Manager chrisv@sparkstoyota.com
while bringing my 2016 Tacoma in for an oil change, the technician broke a couple bolts. they then had the nerve to tell me I had to pay for the repairs. I asked if I was in there home fixing a leak and broke a window, would they pay for the repairs or expect me to repair them? I was then told the scenario wasn't the same. I was flabbergasted that Tim had the nerve to tell me that. yes I have submitted a complaint with the BBB and the AG's office is next. I would strongly suggest against entrusting your vehicles with them
Very disappointed in Sparks. Had an appointment for oil change and tire rotation, plus eco block service. I guess they overbooked cause I have to inconvenience myself and come back in two weeks to do the eco block.
RecommendedPeople are friendly at check in but technician spilt oil on intake cover and left cover off positive side of battery. Sloppy work, and expect a lot more when I go to a dealer like Sparks Toyota. If oil was spilt you would think he could of took a rag and wiped it off cover.
Business response:
Your positive review means a lot to us and we’re happy we could help you, Ken! Thanks again for your business!
They’ll sell you a used car for only 38K and it comes with a broken gas tank and a leaking roof! Great deal I must say! You’ll get to know everyone at your local gas station as you’re there to fill up all the time.
Frequently asked questions about Sparks Toyota
How is Sparks Toyota rated?
Sparks Toyota has a 4.7 star rating with 12,240 reviews.
When is Sparks Toyota open?
Sparks Toyota is closed now. It will open at 8:30 a.m.