Sparks Toyota

Brian S Boynton 

on Facebook

3 years ago

while bringing my 2016 Tacoma in for an oil change, the technician broke a couple bolts. they then had the nerve to tell me I had to pay for the repairs. I asked if I was in there home fixing a leak and broke a window, would they pay for the repairs or expect me to repair them? I was then told the scenario wasn't the same. I was flabbergasted that Tim had the nerve to tell me that. yes I have submitted a complaint with the BBB and the AG's office is next. I would strongly suggest against entrusting your vehicles with them 

Bruce White 

on Facebook

3 years ago

Very disappointed in Sparks. Had an appointment for oil change and tire rotation, plus eco block service. I guess they overbooked cause I have to inconvenience myself and come back in two weeks to do the eco block. 

Ken Melton 

on Facebook

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3 years ago

People are friendly at check in but technician spilt oil on intake cover and left cover off positive side of battery. Sloppy work, and expect a lot more when I go to a dealer like Sparks Toyota. If oil was spilt you would think he could of took a rag and wiped it off cover. 

Recon Hackkid 

on Facebook

3 years ago

They’ll sell you a used car for only 38K and it comes with a broken gas tank and a leaking roof! Great deal I must say! You’ll get to know everyone at your local gas station as you’re there to fill up all the time. 

Barbara Mather Cobb 

on Facebook

3 years ago

Asked for the “multi-point inspection” report that came with the service package I purchased. Was told that “the computer didn’t save it,” and was asked if I “had 5 minutes” so that they could do the inspection and give me a report. 😳 Also they did not have enough staff to do the recall work I had booked in advance so they had to give me a rental car. And I had to pay for the gas to make the additional round trip from and to the dealer in that rental so that they could finish up my car. I didn’t plan that extra trip, either... read more

Linda Barrett Clelland-Hill 

on Facebook

3 years ago

Terrible experience on shopping for new car. First thing was told that the internet prices are not actual prices on cars. I call this false advertising. It went downhill from there. Walked out. 

Tyler Culbreth 

on Facebook

3 years ago

Was in the market for a new Tacoma. Went to Sparks who tried to sell me an SR5 4x4 with $3000 worth of overpriced add ons to which I refused and said that I would simply only buy the truck for MSRP without the adds. Salesman got the manager who threw a hissy fit and said that he wouldn’t take them off and that he could sell the truck to someone else today and that no other place would sell me the truck for MSRP. Bought the same truck for MSRP at Toyota of Wilmington the following week. Don’t let them rip you off even with ne... read more

Robert Fair 

on Facebook

3 years ago

Horrible as always. Nothing but problems every time I go there. Service reps are unbearable. They don’t listen at all and are always trying to push additional service. Wheel. alignment is a big push. Do they get a bonus on how many unnecessary services? Once again they were going to charge additional fees on a oil change. My car calls for 5 quarts not 6 but they tried to sneak it by me. I wish there was another Toyota dealership in Horry County. 

Stclair Robert 

on Facebook

3 years ago

So when someone brings a 6 month old Toyota Rav 4 with 14000 miles on it for an oil change and your service advisor says it needs a front end alignment it's no problem. The problem is when you say it's going to be $700.00 to my sister to align the vehicle. Unbeknownst to you that we have a relative in the family that owns a tire/alignment shop. So the next time you feel the need to fleece a female know who your trying to rip off. Nothing worse than a sleazy underhanded dealership that takes advantage of people that don't k... read more