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Sparks Toyota
- Car Dealers
- Myrtle Beach, SC
About this business
Location details
4855 US-501, Myrtle Beach, SC, 29579, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Worst purchasing and service experience I have ever had do not recommend.
Business response:
We are sorry to hear about your experience. Please reach out to us directly so we can discuss your concerns and better understand what happened. Chris Vitez, GM | chrisv@sparkstoyota.com | 843-236-2161
Came in for an oil change, tire rotation and an alignment that we have been complaining about since we got the car a year ago. Sparks said we were all set but when we went down the street the alignment was worse so we took it back. Now they told us that the belts are separating and they can’t do the alignment unless we purchase new tires. Car is only a 2024. The alignment sheet she showed us in alignment. After driving down the street not even a mile and came back your drive through machine said we were out of alignment.... read more
Business response:
Thank you for sharing your concerns. We understand how frustrating it can be to have ongoing issues with your vehicle, especially when you feel they have not been fully addressed. We take your feedback seriously and would like the chance to review your situation in detail to see how we can assist. Please reach out to us directly so we can work toward a resolution. Chris Vitez, GM | chrisv@sparkstoyota.com | 843-236-2161
Worst service department ever. Charged for unnecessary, unapproved service. Never even received a phone call. They called my son (who is a teenager) for which they did not tell him the work they wanted to do was above and beyond what the warranty covered. Took advantage of a kid to the tune of almost $600 on a truck that just hit 3 years old.
Business response:
We are sorry to hear you were disappointed with your recent experience. Our records show that the 18-year-old individual on the account approved the additional service work with our advisor and signed the work order before any repairs were performed. We understand how important transparency is and welcome the opportunity to speak further if you have any questions about the visit. Please feel free to reach out directly—we are here to help clarify anything you need. Chris Vitez, GM | chrisv@sparkstoyota.com | 843-236-2161
Had an awful experience here! We found two different cars and called about them prior to driving over an hour to see them. One they lost the keys to then said we didn’t want it anyways that it had a “clunk” and talked us into driving something else. Turned out they were trying to sell us cars way out of our price range instead. The other vehicle we came to see, the gave us a price of double what we were told the day before when we called. We left of course. The salesman JQ tried to help us and I don’t blame anything on him. ... read more
Business response:
We apologize for the negative experience you had with us, Brooks. We take your concerns seriously and will address them with our team for future improvements. If you have any further feedback or would like to discuss your experience, please don't hesitate to reach out. We appreciate the opportunity to work with you, and we hope you will consider giving us another chance in the future. Chris Vitez, GM | chrisv@sparkstoyota.com | 843-236-2161
worst customer service. dropped my car off night before for an 8:15 appointment the next day. Never called me. I called 3 times told them prior I needed it ASAP because I was going out of town. they said no problem. At 3:45 I called Again and they said the car was ready but they were closing at four so I had to pick it up on monday. Unacceptable. I asked to speak to a manager and my caseworker.And they said everybody had left so they referred me to their voicemail.I'm setting it
Recommendedworst customer service. dropped my car off night before for an 8:15 appointment the next day. Never called me. I called 3 times told them prior I needed it ASAP because I was going out of town. they said no problem. At 3:45 I called Again and they said the car was ready but they were closing at four so I had to pick it up on monday. Unacceptable. I asked to speak to a manager and my caseworker.And they said everybody had left so they referred me to their voicemail. Ridiculous very bad customer experience.
If you were thinking about buying a vehicle here and getting it serviced, don't. Although they are great at apologizing (which is probably because they do so much of it) they are quite incompetent at managing the schedule and time they quote you. Then when you do get your vehicle back, the services rendered are incomplete or incorrect. I was in to get an oil change, tire rotation, and a recall serviced which I was told would take 2 or 3 hours, therefore I decided to stay local and have breakfast as this wouldn't be enough ti... read more
Business response:
We apologize for the frustrating experience you had with our service department, John. We strive to provide timely and thorough service, and we are disappointed we did not meet your expectations. We appreciate your feedback and assure you it will be addressed internally. If you would like to discuss your experience further, please feel free to reach out to us directly. We value your business and hope to provide you with a better experience in the future. Chris Vitez, GM | chrisv@sparkstoyota.com | 843-236-2161
contacted twice about an order. never shipped my parts and never contacted me back.
Business response:
We apologize for any inconvenience you experienced, Tim. If you will, please reach out to us so we can address your concerns regarding your order and provide a resolution. Thank you for bringing this to our attention. Chris Vitez, GM | chrisv@sparkstoyota.com | 843-236-2161
They charged me the same price for a used car as it would cost new everywhere else. It has staining and small scratches and would have beem cheaper if I had driven to another dealer. But they were nice and my car is fine. Closing was fast. It's a Rav4 and kinda sounds like a lawnmower turning on compared to my old car that had a V8. Just remember to do your research about prices before purchasing :)
Business response:
We apologize for any inconvenience you experienced, Jennifer. We strive to provide fair and competitive pricing, and we will take your feedback into consideration for future improvements. If you have any further concerns, please feel free to contact us. Thank you for choosing us. Chris Vitez, GM | chrisv@sparkstoyota.com | 843-236-2161
Frequently asked questions about Sparks Toyota
How is Sparks Toyota rated?
Sparks Toyota has a 4.7 star rating with 8,304 reviews.
When is Sparks Toyota open?
Sparks Toyota is open now. It will close at 8:00 p.m.