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Springtree Senior Living
- Assisted Living Facilities
- Sunrise, FL
About this business
About Us Pacifica Senior Living Sunrise Pacifica Senior Living Sunrise is an Independent Living, Assisted Living, and Memory Care community located in Sunrise, Florida. Our residents find their home to be warm, welcoming, and inviting, with access to everything they need.
Location details
4201 Springtree Dr, Sunrise, FL, 33351, United States
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The admin staff is friendly and helpful with what you will need and how other resources are available to help. Recently Emeritus sold to Brookdale. Brookdale appears to be much more responsive to complaints and/or suggestions for the comfort of the elderly residents.
Emeritus staff promised some things prior to our family member moving in that were not carried out. Such as, cleaning and re-screening the common patio/porch area. It took some serious prodding to get the vertical blinds in the room fixed, the bathroom repainted and a few other odds and ends. Recently Emeritus sold to Brookdale. Brookdale appears to be much more responsive to complaints and/or suggestions for the comfort of the elderly residents. Time will tell.
The admin staff is friendly and helpful with what you will need and how other resources are available to help. The overall appearance is nice, but, the rooms can use some work, some new paint, carpets need to be cleaned For the most part, the nursing staff is helpful, but, not above and beyond, not going to go out of their way to help with anything that isn't in their responsiblities The aides are nice for the most part, some are a little rough and tough, but, some are very friendly and make their stay nice.
It's going pretty well, it's very clean and the staff is friendly. Some things have to be worked out because it's the beginning, making sure all the little things get in the care plan. When we were first looking we liked the location, and we were comfortable and they had dementia care which was a plus. Those are some of the reasons we chose it.
Jennie and Phil are the greatest. They helped me out immensely in my darkest hour. I really want to say they go above and beyond for the older people and their caregivers.
It's the best place we found for the price. They are not always so quick to respond to needs or concerns. We haven't gotten too many complaints, just between the communication with the staff, they don't seem to know all that is going on. If they would call me with an incident and I asked question they weren't able to answer all my questions. She seems to be in better spirits now.
I am very pleased with the care my mother is receiving, and the prompt response to incidents that have occurred, because of her mental state. So far everyone has been very attentive and caring with her, and she is also pleased with the facility and the staff.
One bedroom unit not bad. Dining room looked ok. Too many people just sitting around in the small lobby. They do have transportation to doctors and other locations, even for wheel chair bound. Everyone gets a call pendant around their neck. There is an initial buy in in order to live at this facility.
So far, this place is fine. The only main problem we're having with them is that they don't return phone calls to family. They use the excuse that their phone systems don't work, but that cannot possibly be true for every time we call. The communication was fine before my loved one moved in, and now, we can't get any calls returned.
Frequently asked questions about Springtree Senior Living
How is Springtree Senior Living rated?
Springtree Senior Living has a 4.5 star rating with 488 reviews.
When is Springtree Senior Living open?
Springtree Senior Living is open now. It is open 24/7.