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Springtree Senior Living
- Assisted Living Facilities
- Sunrise, FL
About this business
Location details
4201 Springtree Dr, Sunrise, FL, 33351, United States
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They promised we could skype weekly yet they have the worst internet service. They said we could call whenever yet most times they transfer me all over the place so I have to call multiple times. They've misplaced bedding and towels that have names on them. We've had to micromanage to get the podiatrist appointments, eye care appointments, teeth being worn and still can't get a beauty shop appointment. They used to have facebook page and I sent many messages asking if they could post pics for family out of state; they are al... read more
Business response:
Your review is very concerning to us. We would appreciate if you would contact our community by calling (954) 678-2212 to speak with our Executive Director about your recent experience.
It is impossible to recommend you go elsewhere with sufficient emphasis to match just how bad a choice it would be to put your aging parent here. I am speaking specifically about the Memory Care facility as I have no experience with the larger assisted care portion of this operation. Both of my parents were in the Memory Care unit. It seemed like a great option at first. After about 6 months, I got a call in the middle of the night telling me my mother was on her way to the ER to be tested for a UTI. I asked if she was alone... read more
Business response:
James, we regret to hear that you had a negative experience with the previous senior living community. We are now under new ownership and welcome you to come back and see the improvements and positive changes.
This is not a community I would feel comfortable placing my mother in. The cleanliness of the community needs major improvements. The lady that gave me my tour was kind, and sweet. However from what I was shown the community has a bad odor lingering around it. There was mold in the room they showed me. It was really dark, and not the community for my mother, and her needs.
Business response:
Thank you for taking the time to leave your review. Now under new ownership we invite you back to see and feel the Pacifica difference! We thank you for your consideration and welcome you back at any time.
It was incredibly dirty and depressing. Every area I toured including the reception area was visably dirty. Ceiling lights were burned out in several of the main areas. I couldnt imagine leaving my parent there.
Business response:
Thank you for taking the time to leave your review. Now under new ownership we invite you back to see and feel the Pacifica difference! We thank you for your consideration and welcome you back at any time.
We placed mother/mother-in-law there. It has just been over a month, and we know we have made a huge mistake. When I asked to see how the life alert beeper she wears works,.... surprise!!!! It didn't. Then it was like, "well, you must have left with her, and it kicked her necklace offline." So maybe tell people that... And until I threatened to call the licensing board, we could not get heat in her room (when it was in the low 40's). The blinds still have not been repaired and it took us two weeks to get the TV working. We c... read more
My cousin has dementia and has been living in this facility for about 1 1/2 years. Her son placed her here for his own selfish reasons. He and all my cousins relatives live in NY state, more than 1000 miles away, all on retirement incomes and cannot visit cousin more than once a year. Cousin has no nearby advocate which is sorely needed if you reside in this facility. She needs hearing aid battery replacement which staff DOES NOT do. Her clothing has her name on it but is never returned to her closet upon laundering. Her bed... read more
I toured the Emeritus, it wasn't a good place. It would be fine if the people on the dementia side who I interviewed with, had taken the time to sit face to face with me. Instead we walked along with my loved one following behind me, while we asked questions. The place was worn out and dirty. The hallways and the grounds were dirty, there was trash lying all around. There were not enough caregivers to take care of people one the memory side. They had a run down patio, that the residents were not allowed to go out on. They ha... read more
$3,000/mo reviews genrally negative at Senior Advisor.com
The person welcoming us was very nice, she would get a five but the rest of the place, if I'm being generous, is a two. It didn't have the separate apartment, and that wasn't going to work for us. We wanted my aunt to have her own room, and there was none of that. It seemed more like a nursing home. There were all these people in wheelchairs sitting at the front of the facility, and that is not a good first impression. It was old.
Frequently asked questions about Springtree Senior Living
How is Springtree Senior Living rated?
Springtree Senior Living has a 4.6 star rating with 512 reviews.
When is Springtree Senior Living open?
Springtree Senior Living is open now. It is open 24/7.