This profile has been claimed by the business owner or representative.
Springtree Senior Living
- Assisted Living Facilities
- Sunrise, FL
About this business
Location details
4201 Springtree Dr, Sunrise, FL, 33351, United States
Get directions
Nice place. The staff member who helped us is amazing.
Initially, I was very grateful to have found Pacifica Senior Living Sunrise, and their amazing team. [name removed] provided lots of help, patience and guidance in helping my Mom find the perfect new home. Beautifully decorated, and well-kept property and community. The community and residents are very warm and inviting. Then, I discovered mold in my mom’s apartment during the first week of October and promptly informed the maintenance team. Unfortunately, the actions taken did not remove the mold and my mother continues to ... read more
Business response:
It is our policy to be responsive about any issues that could have an impact on the health and safety of our residents. In this situation, we immediately acted to mitigate the family’s concerns. This was an isolated incident caused by a water leak from the apartment above. The health department has been onsite to check out this concern and have agreed with our approach/resolution with a satisfactory report in their documentation. Though we are sorry that this caused anxiety, it was an unforeseeable event. We wish our residen... read more
I would not recommend Pacifica Senior Living Sunrise due to a serious mold issue in my mother’s apartment. While the staff was friendly and helpful, the management’s handling of the mold problem was unacceptable. Within weeks of moving my mother into what was supposed to be a “newly remodeled” apartment, she began experiencing alarming symptoms, including a runny nose, coughing, eye irritation, skin rashes, and overall discomfort. We discovered mold growing on her belongings—purses, shoes, towels, and even furniture. Despite... read more
Business response:
It is our policy to be responsive about any issues that could have an impact on the health and safety of our residents. In this situation, we immediately acted to mitigate the family’s concerns. This was an isolated incident caused by a water leak from the apartment above. The health department has been onsite to check out this concern and have agreed with our approach/resolution with a satisfactory report in their documentation. Though we are sorry that this caused anxiety, it was an unforeseeable event. We wish our residen... read more
The facility is okay, cleanliness is fairly well, but my only complaint is she complains of not having hot water to take a shower a lot of the times. Also, the washer and dryer that she uses don't work very well. I know this for a fact because I have used/tried to do her laundry myself, but other than that yes I would recommend the facility. Staff is great most of them, and they do communicate well with me.
Business response:
Hi Anonymous, your feedback and high star rating mean a lot to us. Thank you for taking the time to leave this review for our community!
We had a terrible tour experience with Pacifica Senior Living Sunrise - we did not like this facility what so ever. When you walk in it just has that typical institutional/nursing home feel to it. You do not get a warm and fuzzy feeling at all. We walked out and knew right away this was not going to be the right fit.
Business response:
Hello, we are very disappointed to read your review and hear that you feel this way. We provide a home-like setting with all the services necessary to help you or your loved one maintain independence while enjoying fulfillment and purpose in life. Our residential settings are designed to accommodate your changing needs as you age, in order to provide you with both comfort and safety. We offer personalized services in a welcoming environment that’s customized to meet your individual preferences. You’ll find assistance with da... read more
I did not like the this community and the environment. My loved one needed more attention felt more like a nursing home.
I did not like this community. I seen another community first and it made it hard. It just couldn't compare to the community that I already had as my number one.
Business response:
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
Did not like the set up of the "dorm" style housing. Four separate bedrooms with a small shared living room and kitchen space does not offer much privacy. Feel resident will spend time alone in small bedroom.
Business response:
Thank you for taking the time to let us know about your recent experience. We are disappointed to hear this. We value our residents and families are constantly striving to make our community as enjoyable and comfortable as possible. We want our residents to feel cared for, engaged and to enjoy life. We would welcome the opportunity to talk with you further regarding your experience and even re-schedule a return visit so that we can show you just how committed to all our residents and staff we really are. We hope to hear from... read more
They promised we could skype weekly yet they have the worst internet service. They said we could call whenever yet most times they transfer me all over the place so I have to call multiple times. They've misplaced bedding and towels that have names on them. We've had to micromanage to get the podiatrist appointments, eye care appointments, teeth being worn and still can't get a beauty shop appointment. They used to have facebook page and I sent many messages asking if they could post pics for family out of state; they are al... read more
Business response:
Your review is very concerning to us. We would appreciate if you would contact our community by calling (954) 678-2212 to speak with our Executive Director about your recent experience.
Frequently asked questions about Springtree Senior Living
How is Springtree Senior Living rated?
Springtree Senior Living has a 4.5 star rating with 496 reviews.
When is Springtree Senior Living open?
Springtree Senior Living is open now. It is open 24/7.