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StaxUP Storage
- Self Storage
- Menifee, CA
About this business
Location details
27887 Holland Rd, Menifee, CA, 92584, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
Horrible service. Issue their Autopay every time. Charge extra fees without reasoning or balance logic. False advertising.
Business response:
Hi Jennifer, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your interaction with us did not meet those high standards. We would greatly appreciate it if you would contact us at 844-509-1500 or support@staxupstorage.com so you can provide more insight to help us get better. Sincerely, StaxUP Storage - Menifee
Poor customer service with the representative at this location Beware. The representative at this location has a nasty attitude.
Business response:
Keith, thanks for your feedback. We regret that you weren't satisfied with your experience, it's important to us that you feel appreciated as our customer. Sincerely, StaxUP Storage - Menifee
Christmas Day they send this unwelcome surprise "Your Storage Rent is Changing" and decided to give themselves the gift of stealing more of my money - for the 2nd time since signing up - for providing zero additional value in return. If you don't want to be taken advantage of, don't store here.
Business response:
Hi Nick, thank you for your review. StaxUP Storage - Menifee works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we have to make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We are sorry to hear that you are unhappy. If you would like to discuss this with us in more de... read more
Great storage great prices great workers helped me when I needed to get a new lock and cut my old one off that I lost the key to. Always just a call away hector was very helpful in everything I needed thank you guys!! Definitely recommend this storage
Great company, very helpful customer service. We had a smooth experience, and will definitely be using this place in the future!
Business response:
We are so happy you enjoyed your self storage experience with us, Brianna D.. Thank you for the 5 stars! Cheers, StaxUP Storage - Menifee
My mom has 2 storage units here, both of which are infested with mice and management won't do anything about it other than putting out mouse traps that accomplishes nothing. SOO much of her belongings have been destroyed from the chewing. The reason I'm writing this review today is because while the staff at this location sounds like they care about their customers, their actions demonstrate the complete opposite. I live in LA while my mom lives closer to her storage unit. Mom asked me to drive out there to help get somethin... read more
Business response:
We are sorry for your experience. We would like to know more. Could we give you a call so we can better assist you?
I am pleased with the customer service! Chantay is very sweet and patient while maintaining a positive attitude! She helped me get into the perfect space during this stressful time and I am very satisfied! Highly recommend!
Business response:
Thank you so much for your review, Faith. We strive to provide excellent service for our customers, and we are so pleased we met your expectations and your storage needs! Cheers, StaxUP Storage - Menifee
Helpful staff. Centrally located. Easily accessed from Newport or Scott road. Efficient signing up.
Business response:
We are so grateful for your kind words about our storage facility. Thanks for sharing your review with us and the community, Alyssa M.! Cheers, StaxUP Storage - Menifee
Great customer service! Front desk staff are very nice and accommodating. Manager was very helpful in getting me into my new storage unit. Highly recommended!
Business response:
Wow – thanks for your kind remarks, Mark D.! We thrive on this type of feedback, so I'll be sure to pass this review off to the team. Our goal is to provide the best services in the self storage industry, and we're ecstatic that we were able to make it happen for you. Cheers, StaxUP Storage - Menifee
Frequently asked questions about StaxUP Storage
How is StaxUP Storage rated?
StaxUP Storage has a 4.6 star rating with 471 reviews.
When is StaxUP Storage open?
StaxUP Storage is closed now. It will open at 9:00 a.m.