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StaxUP Storage
- Self Storage
- Menifee, CA
About this business
Location details
27887 Holland Rd, Menifee, CA, 92584, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
Have been with them for years because of the convenience. The managers, husband and wife, are pleasant and helpful. The younger guys who work there are also nice to work with. But.... Cost goes up often which I guess is unavoidable. We've now recently twice dealt with a younger woman, blonde, maybe in her 20's. She's rude, unfriendly, and unhelpful. Customer service is definitely not what she should be doing!
Business response:
Thank you for providing your feedback, Christie C. We strive for 5-star service every time someone uses our storage facility and truly regret to hear that standard was not met in your experience with us. Please get in touch with us on 951-338-8597 to let us know how we can earn your 5-star approval. Sincerely, StaxUP Storage - Menifee
I own a business and deal with a lot of different storage facilities. This place has the best customer service. They get us in and out with a smile on their face! Highly recommend!
Business response:
Our priority is taking customer service to the next level, and we are ecstatic that we met that mark! We look forward to assisting you with all your storage needs. Cheers, StaxUP Storage - Menifee
Easy online booking. After completing the booking online all information regarding access is sent to you and after a quick stop to the office for the free lock you're ready to use! Great customer service. Clean unit.
Business response:
Thank you so much, Ceirra A. We try to create a great overall self storage experience for our customers to show how much we value their business, we are pleased to have met your needs! Cheers, StaxUP Storage - Menifee
Great service, nobody in the area had any units available but this location did and the size we needed. Definitely recommend!
Business response:
Thank you so much for your review, Carol. We strive to provide excellent service for our customers and we are so pleased we met your expectations and your storage needs! Cheers, StaxUP Storage - Menifee
I just wanted to complement Jenn and Tony on their friendly service and helpfulness in filling out the forms. I was able to get a large unit which are hard to find right now. They offer a senior discount which adds to my overall impression of a nice facility.
Business response:
We are so grateful for your kind words about our storage facility. Thanks for sharing your review with us and the community, Susan! Cheers, StaxUP Storage - Menifee
This is a review specifically for their U-Haul drop-off/received service. Basically contactless, which is great. Had no trouble all three times dropping off. If you are dropping off a U-Haul after hours, call ahead of time to get access to the gate, and there is a key drop-off near the front door. For the most part, employees wore their masks if you did have to interact with them.
Business response:
We are so happy you enjoyed your self storage experience with us, Michael. Thank you for the 5 stars! Cheers, StaxUP Storage - Menifee
If you decide to rent here, ask for your free disc lock the day you move in! I don't want to spend any more time or energy on this business, but one last time to hopefully save someone the trouble in the future. I recently reserved and paid for a unit online. On the website they promised contactless move in and a free disc lock. Anyway lots of issues with the online reservation and I had to spend a lot of time on the phone and still go inside the office. While there I was asked if I wanted to get a lock. I thought they were ... read more
Business response:
We regret that your initial experience with us did not meet your expectations nor did they meet our expectations of high-quality service, Irv MTB. It appears there were some technical difficulties during your move-in and a failure to ensure you got your free lock. I believe that while your move-in did not go smoothly, we were able to contact you and make things right. It is our goal to solve all areas of miscommunication and or error on our part be it technical or human error. We so appreciate your feedback and will always w... read more
If you want the best service I would go to Holland location in Sun City and ask for Nick. After ridiculous poor service and attitude at Menifee Holland location on Saturday, Nick at sun city saved our day. After placing a reservation on line for a trailer and purchase of a hitch receiver and ball we showed at our reservation Menifee/ Holland said we were out of luck with receiver even though we confirmed one on line. Then proceeded to tell us we had 15 min to find one our reservation would be begin. No choice but cancel and ... read more
Business response:
Thank you for providing your feedback, Brenda. We strive for 5-star service every time someone uses our storage facility and are truly sorry to hear that standard was not met in your experience with us. We made some adjustments to our training and coaching to provide the same attention and customer service so we can earn 5-star approvals. Sincerely, StaxUP Storage - Menifee
If I could give this storage negative stars, I would. The manager Jen and Tony jerked my boyfriend around for months, starting with a flood that occurred that they did not notify us about in which it ruined over half of our things in our unit. They moved our stuff to another unit days after the flood, so our stuff was sitting in water for days, they went into our unit without asking and moved our stuff. They did not tell us so when we went to open our unit we couldn't. We went to the office and they very rudely said that the... read more
Business response:
Thank you for your feedback, Meagan. We set a high standard for ourselves and our storage facility, and we are always trying to make sure we are servicing our community and their needs. We are truly sorry that you are upset about your interaction with us, we have tried to make the situation better through paying the tenant's full amount of their submitted Proplan claim and wrote off a large amount of their rent. We take our customers' feedback seriously, so we looked into this issue further. We were told that the Vice Pres... read more
Frequently asked questions about StaxUP Storage
How is StaxUP Storage rated?
StaxUP Storage has a 4.6 star rating with 471 reviews.
When is StaxUP Storage open?
StaxUP Storage is closed now. It will open at 9:00 a.m.