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StaxUP Storage
- Self Storage
- Menifee, CA
About this business
Location details
27887 Holland Rd, Menifee, CA, 92584, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
I just wanted to complement Jenn and Tony on their friendly service and helpfulness in filling out the forms. I was able to get a large unit which are hard to find right now. They offer a senior discount which adds to my overall impression of a nice facility.
Business response:
We are so grateful for your kind words about our storage facility. Thanks for sharing your review with us and the community, Susan! Cheers, StaxUP Storage - Menifee
This is a review specifically for their U-Haul drop-off/received service. Basically contactless, which is great. Had no trouble all three times dropping off. If you are dropping off a U-Haul after hours, call ahead of time to get access to the gate, and there is a key drop-off near the front door. For the most part, employees wore their masks if you did have to interact with them.
Business response:
We are so happy you enjoyed your self storage experience with us, Michael. Thank you for the 5 stars! Cheers, StaxUP Storage - Menifee
If you decide to rent here, ask for your free disc lock the day you move in! I don't want to spend any more time or energy on this business, but one last time to hopefully save someone the trouble in the future. I recently reserved and paid for a unit online. On the website they promised contactless move in and a free disc lock. Anyway lots of issues with the online reservation and I had to spend a lot of time on the phone and still go inside the office. While there I was asked if I wanted to get a lock. I thought they were ... read more
Business response:
We regret that your initial experience with us did not meet your expectations nor did they meet our expectations of high-quality service, Irv MTB. It appears there were some technical difficulties during your move-in and a failure to ensure you got your free lock. I believe that while your move-in did not go smoothly, we were able to contact you and make things right. It is our goal to solve all areas of miscommunication and or error on our part be it technical or human error. We so appreciate your feedback and will always w... read more
If you want the best service I would go to Holland location in Sun City and ask for Nick. After ridiculous poor service and attitude at Menifee Holland location on Saturday, Nick at sun city saved our day. After placing a reservation on line for a trailer and purchase of a hitch receiver and ball we showed at our reservation Menifee/ Holland said we were out of luck with receiver even though we confirmed one on line. Then proceeded to tell us we had 15 min to find one our reservation would be begin. No choice but cancel and ... read more
Business response:
Thank you for providing your feedback, Brenda. We strive for 5-star service every time someone uses our storage facility and are truly sorry to hear that standard was not met in your experience with us. We made some adjustments to our training and coaching to provide the same attention and customer service so we can earn 5-star approvals. Sincerely, StaxUP Storage - Menifee
If I could give this storage negative stars, I would. The manager Jen and Tony jerked my boyfriend around for months, starting with a flood that occurred that they did not notify us about in which it ruined over half of our things in our unit. They moved our stuff to another unit days after the flood, so our stuff was sitting in water for days, they went into our unit without asking and moved our stuff. They did not tell us so when we went to open our unit we couldn't. We went to the office and they very rudely said that the... read more
Business response:
Thank you for your feedback, Meagan. We set a high standard for ourselves and our storage facility, and we are always trying to make sure we are servicing our community and their needs. We are truly sorry that you are upset about your interaction with us, we have tried to make the situation better through paying the tenant's full amount of their submitted Proplan claim and wrote off a large amount of their rent. We take our customers' feedback seriously, so we looked into this issue further. We were told that the Vice Pres... read more
Unfortunate that we can't get consistent hours for this location. Yelp says it closes at 5pm during the week Google search says 5pm during the week But the businesses doors say 4pm. My wife called to talk to an employee today at 1130am asking about reserving a truck. She was told that a manager would call her back with pricing and availability. As of 430pm, we had not received a call back and we happened to be in the area of the location, but find it to be closed as of 4pm. Kind of a bummer, hope they can update their online... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Brian. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We apologize for any confusion but our office hours posted are correctly, it is our UHaul hours that are from 8:30am to 4:00pm Mon-Sat and 9:30 am to 3:00 pm on Sundays. At 4:00pm our Managers perform onsite tasks, but are available to help storage customers. I also spoke to our Manager and I was told they called back and l... read more
This and all the other U-Haul have large signs on the trucks that say trucks for rent $19.95 for the first 4 hours when it's actual total BS. The minimum is $61.30 every time. Rented these trucks a few times now, what a scam.
Business response:
Hello Chad - thank you for the feedback! We're sorry for any confusion the truck ads have caused, U-Haul has standardized these trucks across the industry, and our storage facility has no influence on their advertising. U-Haul pricing varies depending on a number of factors - weekday or weekend pricing, distance / mileage, pick up / drop off locations, as well as any insurance coverages or supplies you elect during checkout. A fantastic tool for pre-pricing or reserving a U-Haul is www.uhaul.com, there you can pick and choos... read more
I have found this to be a wonderful place to trust with your goods. The facility is well maintained and there's always a friendly face to help. The managers Jennifer and Tony are a pleasure to deal with. Always willing to help and answers any questions We might have. The office is always clean . Tony is a wealth of help and information. Thank you StaxUp.
We rented a U-Haul trailer from here back on 11/3/18. A member of the staff hooked up the trailer(I have a bad back and my wife has a heart condition) and I asked the person who attached the trailer if if was secure enough and they assured me that it was. 40 miles later, in Banning, the trailer came off the hitch. I was fortunate enough to get the truck I was driving to the freeway shoulder safely and waited for U-Haul to remove the trailer from the freeway. U-Haul refused to remove the trailer from the freeway, and said it... read more
Business response:
Hi Justin, Thank you for taking the time to leave a review. It does not make me happy to hear this happened to you. For UHAUL to deny a claim there needs to be photo evidence of the trailer being hooked up properly. We do not have any control over their policies and our team does their best to comply with all safety regulations and procedures. We hope all of our customers have a safe experience when they work with us, whether it be renting self storage or a moving truck. Again, it pains me to hear that this happened to ... read more
Frequently asked questions about StaxUP Storage
How is StaxUP Storage rated?
StaxUP Storage has a 4.5 star rating with 397 reviews.
When is StaxUP Storage open?
StaxUP Storage is closed now. It will open at 9:00 a.m.