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Steve's Flowers and Gifts
- Retail
- Indianapolis, IN
About this business
Location details
3150 East Thompson Road, Indianapolis, IN, 46227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 3:00 p.m. |
What a wonderful customer experience we received from Steve's! Our co-worker's wife passed away earlier this week, so we placed an online order for a wind chime set to be delivered on 1/26. The morning of the service, I received an email with a picture of the wind chime on its stand with a pretty bow and card attached. Additionally, we received a heartfelt sympathy from Steve himself. What a GREAT company! I WILL be purchasing from here again.
I didn't see what I was looking for on their website so I sent an email with a picture. I received a response within a few minutes telling me they could accommodate me. I received a picture of the finished product and delivery confirmation. Excellent customer service!
These guys never disappoint, when many others had. They've even called me proactively to make sure I really wanted what I ordered the way I ordered it, which I did not. And sending a box of turtles along makes Steve's Flowers the perfect gift to send to my wife at work.
I went in for a consultation on my upcoming wedding, and I was very disappointed with my experience at Steve's Flowers. My consultant did not introduce himself, and did not even acknowledge the two other people I had brought with me. He didn't ask about my wedding, style preferences, or anything that I was interested in. He immediately started his pitch about what they are capable of doing with zero regard in what I was interested in. Finally, I had to jump in to express what I was looking for. I showed him a picture of what... read more
Business response:
Ms. Amy Dickey. Thank you for informing me of your current experience with our company. This is completely unacceptable, and I am beyond disappointed with the consultant that assisted you. This is completely against our company principles, and will be addressed immediately. I know that at this point, the damage has been done and there is no way to rectify our behavior, but I do want you to know we do not condone this. Again, thank you for bringing this to my attention. Congratulations and Good Luck on your wedding next Sprin... read more
Business response:
Mr. Quear. Your order was brought to my attention after you left our store. I can assure you that we will make this right. We will be in contact today with the florist in Spokane, WA to inform them of your unhappiness. Unfortunately, on orders out of state, we have to rely on our network of florists to provide the same level of quality and service that we strive to achieve. If they do not meet that level, it is our job to make sure they rectify it. We will be in contact with you by the end of today.
Frequently asked questions about Steve's Flowers and Gifts
How is Steve's Flowers and Gifts rated?
Steve's Flowers and Gifts has a 4.9 star rating with 3,605 reviews.
When is Steve's Flowers and Gifts open?
Steve's Flowers and Gifts is open now. It will close at 6:00 p.m.