This profile has been claimed by the business owner or representative.
Stone Creek Dining Company - Montgomery
- Montgomery, OH
About this business
Location details
9856 Montgomery Rd, Suite 100, Montgomery, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Stonecreek Montgomery used to be our favorite, reliable, quality restaurant in the area. The service used to be excellent, food perfectly made, and great value. Sadly, that is not true anymore. After being a loyal supporter for 7 years, I am not sure I will be returning. Last night the salmon on my salad came undercooked, soaked in dressing, and the onions I asked to be left off were mixed in the salad. My friend had asked for no goat cheese on her salad, and sure enough it was on top. We have been coming to Stonecreek on We... read more
Business response:
I sincerely apologize for this experience. With out our guests, we are just a building in a parking lot. I assure you, customer service is our priority, and something we will address going forward. The issues with the food have been communicated with our culinary team, and we will get back to our standards of excellence. Thank You for the Feedback, Brandon
Average food
Business response:
I apologize we were unable to meet our high standards of excellence. I would like to hear about your negative experience dining with us. Thank You, Brandon
Service was slow. Ordered 40 mins after sitting down. Items were forgotten to be brought out. Burger was overdone. We were at a round table in the middle of 3 other tables. Kept getting bumped by guests and staff. Probably won’t return there
Business response:
I apologize we were unable to meet our high standards of excellence. This experience is not normal for us, and we would like to have you back to earn that 5 star review. Please let me know if there is anything we can do to make your next visit more accommodating, perhaps a table not in the center of the room to start? Thank You for your feedback, Brandon
We waited for an hour and a half before our food came. The food quality definitely declined and service was not good.
Business response:
I am disappointed to hear of such a wait for your food. This is an issue that will be addressed immediately. I would also like to apologize for any members of my staff being less than kind and courteous. This is not a representation of who we are, and we will do better going forward. I look forward to having you back and earning your patronage in the future. Thank you, Brandon
Slow service, take 45 minutes to get bread for start. When soup was brought to the table there was no spoon and took another 5-7 minutes to get one. They also forgot to bring one of our Caeser salads. We ordered a bottle of wine, when the main course was brought to us there were still no wine glasses. And we were told that the glasses were still in the dish washer. When the wine glasses finally arrived they were in different sizes (not in the same set).
Business response:
I apologize for your overall poor dining experience this past Tuesday. I do appreciate the feedback and we have used this as a coaching opportunity. If there is anything else we can do for you, please do not hesitate to reach out. Thank You, Brandon
Business response:
Sorry for your negative experience. If you wouldn't mind giving us some feedback, we could correct this for the future, and earn your 5-Star Review Thank you, Brandon
Bad service, plates were taken before people were finished with their food, no attention to asking us if we needed anything.
Business response:
I Apologize for your negative experience with us. I appreciate the feedback and we are using this as a coaching opportunity for our staff. Thank you, Brandon
Terrible service. Waited ages for water refills, second drinks. Requested ice refill never arrived. Server ruined an otherwise enjoyable celebratory dinner...
Business response:
I want to apologize for your celebration being ruined. This is not that standard of service we set, and will be coached to avoid this with future service. We do look forward to having you back to earn that 5-Star review. If there is anything else we can do for you, please reach out. Thank You, Brandon
Menu items weren’t available, half price bottles of wine on Monday is gone, steak wasn’t cooked as asked, calamari had oily sauce on it. I usually love this place but wasn’t impressed. Server was phenomenal.
Business response:
We love the compliment on our service, but are disappointed our food did meet our standards. We will use this as a coaching opportunity with our culinary staff. We also appreciate your feedback on moving on from our Monday Special. We do look forward to having you back and earning that 5-Star Review. Thank you, Brandon
Frequently asked questions about Stone Creek Dining Company - Montgomery
How is Stone Creek Dining Company - Montgomery rated?
Stone Creek Dining Company - Montgomery has a 4.4 star rating with 16,605 reviews.
When is Stone Creek Dining Company - Montgomery open?
Stone Creek Dining Company - Montgomery is closed now. It will open at 11:00 a.m.