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Stone Creek Dining Company - Montgomery
- Montgomery, OH
About this business
Location details
9856 Montgomery Rd, Suite 100, Montgomery, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Once one of my very favorite restaurants. Now the past three times I’ve been there my experience and level of service has been abysmal. Service was terribly slow. The most recent occasion tonight, I brought my mother who is visiting from out of town to the restaurant. She ordered the white chicken chili which I raved about. She ordered it and when she received it probably 50 minutes later it was gloppy cheesy mess with no chicken in it whatsoever. My son’s pasta dish- the sauce was watered down and the chicken was forgotten ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Anonymous. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on 513-489-1444 and we'd be happy to try and fix this experience. We value your services and do not want to lose you as a guest, please reach out so we can do our best to make things better for you and your family. Thank you, Stone Creek
On this given night everything went wrong. Were seated on time. Waited 20 minutes for water or anything to happen. Manager came over and said things would improve. Did not....Staff was overwhelmed...service was terrible. Was finally served dinner which came out not even lukewarm I would call it cold. Replacement dinner came and the meat was RARE...barely cooked. Was never checked on after delivery of 2nd dinner. Did not send it back the 2nd time. Should have never stayed after the way the night started out. They we... read more
Business response:
Hi SharonvilleLisa58! I'd like to personally apologize for your visit today with us. Unfortunately, it seems that we dropped the ball with our service and our food and we would like to apologize. I'd love to see how I can make things better. Your feedback is important to us and we would like to try and correct this unfortunate mistake.
I ordered the meatloaf and was sorely disappointed. Texture was mushy and flavor was lacking
Business response:
Hi Debra P! I'd like to personally apologize for your visit today. Unfortunately, it seems that we dropped the ball and we would like to apologize. I will reach out with my email so we can work to fix this problem!
Not charge your customers for using gift certificates (Visa) and the food needs to be a hot when it arrives at your table not luke warm.
Business response:
EdwardS I am so sorry you did not have a great experience with us. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (513) 489-1444 and we'd be happy to help you out. Cheers, Stone Creek Dining Company - Montgomery
Katie , our waitress, was wonderful. Food was not up to the standards we are used to. Miso salmon was fishy. The special was swimming in sauce .
Business response:
Thank you for the 4 stars, Sandy! We are sorry to hear you were not pleased with your meal. We are working to correct this issue, and we hope it won't deter you from dining with us again soon.
We sat at a table by the front window with a service area immediately behind us. The other servers slammed dishes very inconsiderate & very noisy. Also, our waitress was more interested in talking to the guys at the bar than attend to us & our table, so service was not great. Food was excellent as always, but service & noise was not appreciated.
Business response:
Hi Patrick A! I'd like to personally apologize for your visit today. Unfortunately, it seems that we dropped the ball on our service and we would like to apologize. We would love to work on fixing this problem on your next visit! Also If you could please email me at stonecreekmontgomery@crgdining.com I'd love to see how I can make things better.
Our server was terrible. Everything else was great.
Business response:
Thank you for providing your feedback and letting us know about this issue, Joan M. We set a high standard for ourselves and are truly sorry to hear that our Service was not met in your interaction with us. Please get in touch with us on (513) 489-1444 and we'd be happy to help you out. Cheers, Stone Creek Dining Company - Montgomery
What has happened to the Miso Salmon here? I used to love it and a few months ago something happened and it changed to basically a piece of salmon floating in pure salt brine soy sauce. This has been the case several times now so it isn’t a fluke. If ingredients for the old presentation are unavailable can you offer a new salmon presentation or something? Even like a teriyaki or something more muted than pure soy sauce. This pure soy sauce is absolutely disgusting. Usually every dish is good here so something just re... read more
Business response:
Hi Mike. Sorry to hear you were unhappy with your meal on your last visit. We've taken your comments to the culinary team and will do our best to work out the kinks. Thank you for bringing this to our attention. We hope to see you again soon!
Frequently asked questions about Stone Creek Dining Company - Montgomery
How is Stone Creek Dining Company - Montgomery rated?
Stone Creek Dining Company - Montgomery has a 4.4 star rating with 17,092 reviews.
When is Stone Creek Dining Company - Montgomery open?
Stone Creek Dining Company - Montgomery is closed now. It will open at 11:00 a.m.