This profile has been claimed by the business owner or representative.
Stress-Free Auto
- Auto Repair
- Mission Viejo, CA
About this business
Location details
23761 Via Fabricante, STE A, Mission Viejo, CA, 92691, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I have been dealing with Stress-Free Auto Care (formerly Neighborhood Car Care) for several years. I have a 15-year-old Volvo that needs a little more care now and then. Their Service Advisor, Grant, is excellent - efficient, friendly, great customer service skills. Their new General Manager, Don, has been a good addition to the business. I had some significant dollar repairs a year ago and it is running well. Better that than a car payment, right? They do attempt to minimize expense whenever possible. Bruce T.
I believe I spoke to Grant and he was the one that helped me! He was extremely helpful and very kind! They were able to help me fix my car issue and even got me a discount! :)
I just bought a used Toyota Highlander. Initially, I scheduled a transmission fluid service based on a recommendation from another mechanic, who also told me that I would need to replace the shocks on my car. My husband dropped off the car, and they performed a free, detailed diagnostic review. They provided real time texts that allowed me to see what they were doing in real time. Then, they provided a detailed report, with picture and video backup, of their repair recommendations. They found what the first mechanic didn't... read more
Business response:
This is such an incredible review—thank you for taking the time to share your full experience! We’re so glad our team was able to give your Highlander the detailed attention it needed and help you avoid unnecessary work. It’s awesome to hear that the real-time updates, photo/video diagnostics, and honest recommendations made you feel confident and informed every step of the way. Catching something as important as the control arms and getting it turned around quicker than expected is exactly the kind of care we aim to provid... read more
I love Neighborhood Car Care, which is now stress-free however I wish there was a direct number to get through to the Mission Viejo office. It is very frustrating to have to talk to the corporate office instead of the local office.
Business response:
Thank you so much for being a loyal customer over the years! It means a lot to us that you feel honesty and compassion every time you visit. We’re committed to treating every customer like family, and we’re grateful for your trust. We’re here for you anytime—have a wonderful Stress-Free day!
I like having my car serviced at StressFree. They are honest and reliable. The price is right, they always have special deals and discount all year so you don't pay the whole price. Very nice clean and spacious waiting room. The staff working behind the desk are friendly and welcoming. I would highly recommend StressFree to everyone I know.
Business response:
We really appreciate you taking the time to share this! It’s awesome to hear that the honesty, fair pricing, and welcoming atmosphere have made a difference for you. We’re all about making car care comfortable and transparent, and it means a lot to know you'd recommend us to others. Thank you and have a wonderful Stress-Free day!
I have a fiat 500e. I got a warning light about servicing the 12 volt battery and brakes on a Sunday morning. I found this service center on Facebook. I called to set up an appointment, Dale told me if I bring my care in before 12 they could take care of me. I brought it in. Grant took care of me. I can't tell you how impressed I was with the service and how nice and friendly everyone was. I will definitely be bringing my 2007 Camry here for service
Business response:
We love hearing this—thank you so much for sharing your experience! It's great to know Dale and Grant were able to help you out on short notice and make you feel taken care of. We know how stressful warning lights can be, especially on a weekend, so we’re really glad we could give you some peace of mind. Can’t wait to see you and your Camry next time around! Thank you and have a wonderful Stress-Free day!
I found this place through a recommendation on Facebook. I can't tell you how impressed I am. The customer service is amazing. I have a Fiat 500e. On a Sunday morning I got a few error lights including the 12 volt battery needs servicing and a problem with the brakes. I called and spoke to Dale in Texas. He was so nice, upbeat and friendly. He said they can take care of my car as long as I bring it in before noon. Grant took care of me when I brought my car in. He was also very upbeat, friendly, helpful. The place is clean. ... read more
Business response:
Wow—this absolutely made our day! Thank you so much for taking the time to share your experience in such detail. We’re thrilled to hear that Dale and Grant (and the rest of the crew!) made such a strong impression with their kindness and upbeat attitude. It’s also awesome to know the live video, text updates, and inspection report helped you feel confident and in the loop while your Fiat was being worked on. We love that you found us through a Facebook recommendation—and even more that we earned your trust to bring your Cam... read more
Grant went the extra mile to check with Honda service centers about a possible recall. He understood the impact of a hefty unexpected service amount and provided discounts.
Business response:
That’s awesome to hear — thank you for sharing! Grant really does go above and beyond to advocate for customers, and it's great to know he helped look into the recall and made sure you weren’t stuck with unnecessary costs. We understand how stressful unexpected repairs can be, and we're glad he was able to ease that burden with transparency and support. We appreciate your trust and hope to continue being your go-to whenever your vehicle needs care. Drive safe and take care!
When I purchased a new Toyota Prius several years ago, my goal was to follow all the car maintenance recommendations. Every 4 months and approximately 5,000 miles, I would go in for an oil change and whatever the dealer's mechanic suggested. The car ran flawlessly but at Year 5 every trip to the service dealer now included a 2k recommended repair. Enter Stress-Free Auto. Since 2023, I have taken that Toyota Prius every 5,000 miles and it continues to drive flawlessly. All the staff is professional, transparent and honest.... read more
Business response:
Thank you so much for sharing your experience — it means a lot! It’s great to hear your Prius is still running flawlessly and that our team has earned your trust. We know how frustrating it can be when every visit feels like an upsell, and we’re proud to offer a more transparent, honest approach. We're also glad to know the tech features like the live shop cam help make the process even more comfortable and informative. Your recommendation truly makes a difference — thanks again for choosing Stress-Free Auto Care!
Frequently asked questions about Stress-Free Auto
How is Stress-Free Auto rated?
Stress-Free Auto has a 4.7 star rating with 539 reviews.
When is Stress-Free Auto open?
Stress-Free Auto is closed now. It will open tomorrow at 8:00 a.m.