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Superior Fence & Rail
- Fences & Gates
- Jacksonville, FL
About this business
Location details
11251 Phillips Pkwy Dr E, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Definitely would NOT recommend, Ended up getting four quotes and went with superior because of their reputation, unfortunately that didn't earn true to my experience. Incorrect fence was installed Even though all the paperwork, write up was correct when the new fence Was being reinstalled it should've been a simple replacement installers let me know there was 18 extra feet of fence I paid for that wasn't needed so I was overcharged For that, not only that he reinstall destroyed all the side around the lining of the whole ent... read more
Business response:
Good Afternoon- This is definitely not our standard! Could you please give me a call at my direct line at 904-650-2899
Brad Parker went above and beyond to help me with my fence which was damaged when a big oak came down on it!
Hi Zack one year ago i done a review about the pickets bowing you said it was because happens because of a wood product. This i can understand because I worked in a sawmill for 45 years but what i don't understand is the installer didn't hit the crossmember with the staples not to mention spit the 2x4' s and still use them. Never again I will call you guys or recommend you guys. Don't waste your time on a response.
Business response:
Hey Scott, I apologize for the misunderstanding, since wood is a natural product, so that is normal, however I'm glad we were able to get that corrected for you! If you have any more issues or questions, please feel free to reach out!
Great experience SF&R, second time using. Needed to replace a section fencing destroyed by vines, a pedestrian gate and a double swing gate. Quick response from the office team and Thomas on the quote. Frank and team did a great job with install and some creative solutions for a sloping lot. Hauled away the old fencing and cleaned up the job site. Reasonable price and work completed within a week of my first call.
4 minutes ago New Hired Superior fence. Unfortunately, we had our landscaped done prior, suggested by the landscaper, due to the equipment needed to access the yard. We were never advised by our sales rep Thomas Carter, that we needed to move the newly installed rock. After our fence installation, our yard was a mess! We submitted video and photos and We were promised by Thomas, he would initiate a service call. Never did. Called him again. Promised to hear by the next morning- nothing. Three days later and several calls, no... read more
Business response:
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and the frustration this situation caused. Your yard should never have been left in a condition that added stress after your fence installation. We understand how disappointing that must have been, especially after recently completing landscaping work. For transparency, we generally do not recommend installing rock or finished landscaping before fence installation. Our crews dig approximately 2 feet down for each post and add arou... read more
We are very happy with our new vinyl fence, and the installation crew lead by Frank, they were all stellar. And we certainly appreciated Coleman's initial product review and sales-support, and Devin's onsite, project oversight. Thank you all for the new fence! PS: Your team was in and out in 6 hours, Frank. It looks great - Well done!
I'm very disappointed with the service I received from Fence Superior. Dakota, who was supposed to oversee the installation, never followed up or ensured the work was completed properly or professionally. The first crew that came out was extremely rude and unprofessional. They left multiple panels with visible gaps, scratches, and uneven surfaces. One of the worst issues was a 4-inch gap on a gate post next to the house. When I requested it be fixed, I was told they had a "big job" to get to -- as if my project didn't matte... read more
Business response:
Sorry we fell short on the original installation, but I'm glad we were able to make things right. Please feel free to call us if you have any questions or concerns. Thank you.
I had a picket fence installed the pine pickets are twisted and bowed not sure why. Waiting for superior to fix.
Business response:
Hey Scott, I apologize for the misunderstanding, since wood is a natural product, so that is normal, however I'm glad we were able to get that corrected for you! If you have any more issues or questions, please feel free to reach out!
Wouldn't give me a quote to fix 2 gates. Got place as is. Angie said they will give me a quote. They said NO. Cause they didnot install my fence
Business response:
Hey Heidi, sorry for the misunderstanding with Angi's List- we do not repair fencing or attach to fencing that we did not install because we have a warranty on the fence- and we cannot warrant fencing we did not install. If you are ever in the market for a new fence, I hope we can have the opportunity to earn your business.
Frequently asked questions about Superior Fence & Rail
How is Superior Fence & Rail rated?
Superior Fence & Rail has a 4.9 star rating with 802 reviews.
When is Superior Fence & Rail open?
Superior Fence & Rail is open now. It will close at 6:00 p.m.