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Superior Fence & Rail

4.9

About this business

Location details

11251 Phillips Pkwy Dr E, Jacksonville, FL, 32256, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 6:00 p.m.
Tue08:00 a.m. to 6:00 p.m.
Wed08:00 a.m. to 6:00 p.m.
Thu08:00 a.m. to 6:00 p.m.
Fri08:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.9796 reviews
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Erica M.'s profile image
Erica M. 
rating
3 years ago

We had our fence installed less than a year ago for approximately 8 thousand dollars. Vinyl fence is cracking Where joints meet in multiple locations. I being told this isnt covered under warranty and that we may have hit it with something. Gate isnt used because we have 3 and the cracks are in multiple locations where joints meet. Was offered a quote for repair 

Lene' H.'s profile image
Lene' H. 
rating
4 years ago

They were fantastic from start to finish. The crew worked very hard and did a beautiful job. We are thrilled with our new fence. 

Gene B.'s profile image
Gene B. 
rating
5 years ago

This review is long overdue. I want to say that this company has really impressed my wife in I. I contacted them in November 2020 while my house was being built. I was not in town until I closed on the 5th of January 2021. They are very busy and set up an appointment for February which was ok with me. But I was called and they were able to get me in on January 19 & 20, 2021. I was very pleased as we walked the yard as he explained the process and he wanted to make sure that the fence will be where I wanted it. The Team - Br... read more

Meagan B.'s profile image
Meagan B. 
rating
5 years ago

Showed up ahead of schedule and did a good job with the fence installation, which was tricky based on a mess a prior homeowner had left (concrete exactly where fence posts needed to be). Awesome price for the scope of work. I would definitely recommend them and will use them for future projects! 

Joy M.'s profile image
Joy M. 
rating
5 years ago

Scheduled an appointment for a quote. Agent Conner came and said that the quote would be emailed to us later that evening. I never received the quote so i called the office the next moring and was told he was out of the office on a mini vacation.. (Are you serious!!) Apparently my small job was not worth this companies time. So I'll be taking my business elsewhere.. When I made the appointment i told then the size of the job. They should have told me that day that we were wasting each others time. 

M H.'s profile image
M H. 
rating
5 years ago

Contacted them about a fence gate repair. They asked for pics which I took the time to send. Said they'd get back to me and never heard from them. Poor customer service follow up! 

Sierra T.'s profile image
Sierra T. 
rating
6 years ago

This company did a beautiful job on our fence. They were prompt and completed the work in less time than estimated. Very professional and high quality work. Highly recommend! 

Business response:

Thank you for your business! Please call if you ever have any questions or concerns. 

Nancy M.'s profile image
Nancy M. 
rating
6 years ago

Don't believe their promise for a free quote. Once you send them pictures of a repair job you are requesting a quote for, they email you you saying there's too much damage for them to provide a free quote, but will send a representative to do the quote for $89. Then, if and when you allow them to do the repair work, they will remove the $89 charge. This is in no way a free quote, rather, false advertising! 

Business response:

Hi Nancy, Thank you for providing this feedback. The fee for repair estimates is actually a new policy we've enacted in the past week and we have not had a chance to update our advertising to reflect the new policy. I'm happy to honor our current advertising and provide you with a free quote as you are requesting. You may either email me pictures and a description of the repair at zach.peyton@fencingjacksonville.com, or text them to me at 904-502-4013. If you would like us to visit the site and see the repair in person ... read more

Rach T.'s profile image
Rach T. 
rating
6 years ago

Had a very pleasant experience with this company! Quote was reasonable and process was fairly easy given we don't have an HOA or anything. We had a chain link fence installed by Kyle who did a great job and was thorough ensuring we had exactly what we wanted. Couldn't be more pleased with the result! 

Frequently asked questions about Superior Fence & Rail

How is Superior Fence & Rail rated?

Superior Fence & Rail has a 4.9 star rating with 796 reviews. 

When is Superior Fence & Rail open?

Superior Fence & Rail is closed now. It will open at 8:00 a.m.