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Superior Fence & Rail
- Fences & Gates
- Jacksonville, FL
About this business
Location details
11251 Phillips Pkwy Dr E, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They were fantastic from start to finish. The crew worked very hard and did a beautiful job. We are thrilled with our new fence.
This review is long overdue. I want to say that this company has really impressed my wife in I. I contacted them in November 2020 while my house was being built. I was not in town until I closed on the 5th of January 2021. They are very busy and set up an appointment for February which was ok with me. But I was called and they were able to get me in on January 19 & 20, 2021. I was very pleased as we walked the yard as he explained the process and he wanted to make sure that the fence will be where I wanted it. The Team - Br... read more
Showed up ahead of schedule and did a good job with the fence installation, which was tricky based on a mess a prior homeowner had left (concrete exactly where fence posts needed to be). Awesome price for the scope of work. I would definitely recommend them and will use them for future projects!
Scheduled an appointment for a quote. Agent Conner came and said that the quote would be emailed to us later that evening. I never received the quote so i called the office the next moring and was told he was out of the office on a mini vacation.. (Are you serious!!) Apparently my small job was not worth this companies time. So I'll be taking my business elsewhere.. When I made the appointment i told then the size of the job. They should have told me that day that we were wasting each others time.
Contacted them about a fence gate repair. They asked for pics which I took the time to send. Said they'd get back to me and never heard from them. Poor customer service follow up!
This company did a beautiful job on our fence. They were prompt and completed the work in less time than estimated. Very professional and high quality work. Highly recommend!
Business response:
Thank you for your business! Please call if you ever have any questions or concerns.
Don't believe their promise for a free quote. Once you send them pictures of a repair job you are requesting a quote for, they email you you saying there's too much damage for them to provide a free quote, but will send a representative to do the quote for $89. Then, if and when you allow them to do the repair work, they will remove the $89 charge. This is in no way a free quote, rather, false advertising!
Business response:
Hi Nancy, Thank you for providing this feedback. The fee for repair estimates is actually a new policy we've enacted in the past week and we have not had a chance to update our advertising to reflect the new policy. I'm happy to honor our current advertising and provide you with a free quote as you are requesting. You may either email me pictures and a description of the repair at zach.peyton@fencingjacksonville.com, or text them to me at 904-502-4013. If you would like us to visit the site and see the repair in person ... read more
Had a very pleasant experience with this company! Quote was reasonable and process was fairly easy given we don't have an HOA or anything. We had a chain link fence installed by Kyle who did a great job and was thorough ensuring we had exactly what we wanted. Couldn't be more pleased with the result!
Great experience!! Began with Amanda who came out and gave us our options. She was very knowledgeable and friendly. We then scheduled the installation. Kyle and Errol came out and were professional and went to work immediately. Kyle checked with me on any questions. We are extremely happy with our new fence and out dogs are loving it. Highly recommended!!
Frequently asked questions about Superior Fence & Rail
How is Superior Fence & Rail rated?
Superior Fence & Rail has a 4.9 star rating with 794 reviews.
When is Superior Fence & Rail open?
Superior Fence & Rail is closed now. It will open at 8:00 a.m.