This profile has been claimed by the business owner or representative.
11251 Phillips Pkwy Dr E, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had our fence installed less than a year ago for approximately 8 thousand dollars. Vinyl fence is cracking Where joints meet in multiple locations. I being told this isnt covered under warranty and that we may have hit it with something. Gate isnt used because we have 3 and the cracks are in multiple locations where joints meet. Was offered a quote for repair
They were fantastic from start to finish. The crew worked very hard and did a beautiful job. We are thrilled with our new fence.
This review is long overdue. I want to say that this company has really impressed my wife in I. I contacted them in November 2020 while my house was being built. I was not in town until I closed on the 5th of January 2021. They are very busy and set up an appointment for February which was ok with me. But I was called and they were able to get me in on January 19 & 20, 2021. I was very pleased as we walked the yard as he explained the process and he wanted to make sure that the fence will be where I wanted it. The Team - Br... read more
Showed up ahead of schedule and did a good job with the fence installation, which was tricky based on a mess a prior homeowner had left (concrete exactly where fence posts needed to be). Awesome price for the scope of work. I would definitely recommend them and will use them for future projects!
Scheduled an appointment for a quote. Agent Conner came and said that the quote would be emailed to us later that evening. I never received the quote so i called the office the next moring and was told he was out of the office on a mini vacation.. (Are you serious!!) Apparently my small job was not worth this companies time. So I'll be taking my business elsewhere.. When I made the appointment i told then the size of the job. They should have told me that day that we were wasting each others time.
Contacted them about a fence gate repair. They asked for pics which I took the time to send. Said they'd get back to me and never heard from them. Poor customer service follow up!
This company did a beautiful job on our fence. They were prompt and completed the work in less time than estimated. Very professional and high quality work. Highly recommend!
Business response:
Thank you for your business! Please call if you ever have any questions or concerns.
Don't believe their promise for a free quote. Once you send them pictures of a repair job you are requesting a quote for, they email you you saying there's too much damage for them to provide a free quote, but will send a representative to do the quote for $89. Then, if and when you allow them to do the repair work, they will remove the $89 charge. This is in no way a free quote, rather, false advertising!
Business response:
Hi Nancy, Thank you for providing this feedback. The fee for repair estimates is actually a new policy we've enacted in the past week and we have not had a chance to update our advertising to reflect the new policy. I'm happy to honor our current advertising and provide you with a free quote as you are requesting. You may either email me pictures and a description of the repair at zach.peyton@fencingjacksonville.com, or text them to me at 904-502-4013. If you would like us to visit the site and see the repair in person ... read more
Had a very pleasant experience with this company! Quote was reasonable and process was fairly easy given we don't have an HOA or anything. We had a chain link fence installed by Kyle who did a great job and was thorough ensuring we had exactly what we wanted. Couldn't be more pleased with the result!
Superior Fence & Rail has a 4.9 star rating with 796 reviews.
Superior Fence & Rail is closed now. It will open at 8:00 a.m.