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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I don't like being pushed Services. That aren't due yet. I like a Service Advisor that knows my cars' Service History. Mine did not. A thousand dolarrs to replace a back up csmera??? Yea sure....Over $200 to diagnose? When I told them it's the camera?? And not even a car wash???
Business response:
We understand how important it is to feel confident in the services you receive and to have a knowledgeable Service Advisor who is familiar with your vehicle's history. Regarding the charges for the backup camera replacement and diagnosis, we strive to provide thorough evaluations to ensure that all aspects of a vehicle's condition are considered. We recognize that these costs can be surprising, and we appreciate your perspective on this matter. We would like to address your concerns directly and ensure that you have a bette... read more
I had a 10:00 appointment to have my oil changed. I was there waiting until 1:25! The worst part was, theservice writer did not even once come by and give me a status. After 3 hours, I had to go ask him. Service is an important part of where you buy your car and with this experience, I would never again buy a car here.
Business response:
We understand how valuable your time is, and we sincerely regret that you feel your recent visit did not meet your expectations. Our goal is to provide timely and attentive service, and we acknowledge that communication is a key part of that process. We appreciate your feedback and are committed to addressing the concerns you raised. We would like to discuss this matter further to ensure that your future experiences with us are much more positive. Please reach out to our Service Director, Anoeil Atenousazar, at 623-666-8577 ... read more
Didn't complete all the services requested. There was an issue with the lug nuts, but no one contacted me about it. As a result my tire rotation wasn't performed. Was leaving for an extended trip and couldn't reschedule
Business response:
Thank you for taking the time to share your feedback with us. We appreciate your insights and understand the importance of thorough communication, especially when it comes to vehicle maintenance. We aim to complete every service request effectively and ensure our customers are informed throughout the process. To address your concerns and improve our service moving forward, we invite you to reach out to Service Director, Anoeil Atenousazar, at 623-666-8577. We value your business and would like the opportunity to assist you f... read more
They did not service it. I don't know why they're putting this up
Business response:
We appreciate you taking the time to share your feedback. It is important to us that every customer has a positive experience, and we are committed to addressing your concerns. To understand where the mix-up happened and assist you further, please reach out to our Service Director, Anoeil Atenousazar, at 623-666-8577. We look forward to resolving this matter promptly. Thank you for your understanding.
Brake recall, waiting for a refund!
We returned the car to the dealership because is needed $26,000 of repairs. Vehicle is not ours.
I took my truck in for air-conditioning problems they had to take my dash out when they did the scratch my right side of my dash they broke things on my truck plus when they sat in the back seat they put a cut mark in my window tint and the service advisor wasn't going to tell me until after I paid one last thing the service advisor would never call me with any updates on my truck I get better service at Walmart
Service done within 90 minutes. Car wash wasn't done as advertised.
The recall work took 5gouts vs the usual 2 hours normally.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,525 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.