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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Came in asking for the 7500 miles maintenance ... the work they did was excellent ... which they told me the maintenance wasn't due until 10000 miles.
Great staff, lounge area and clean facility.
Waiting area/rest room was cool, quiet
Fuel fill warning light wouldn't go off. Replaced fuel fill spout. Cost around $700. Expensive but work was performed on time.
very good
Went for an oil change, they over filled the oil by two quarts and never told me. As I was driving home I noticed smoke in my rear view mirror, smelled something funny. Got home saw saw a trail of drips on my driveway and then moved my truck out of the garage and noticed oil on the floor. I returned it where they power washed the vehicle, made a mess of my just detailed truck. no offer to clean it up nor no offer of refund. When they called from the dealer about my experience I told them what happened and they said they woul... read more
Service was great. Wait for a oil and filter change of 2.5 hours was not so great.
Business response:
We are honored to hear that you had a great service experience with us! Your feedback about our team's quality of service truly means a lot to us. We understand your frustration regarding the extended wait time for your oil and filter change. We recognize that 2.5 hours is longer than anyone should have to wait for routine maintenance, and we genuinely appreciate you bringing this to our attention as it helps us identify areas where we can improve our efficiency and better serve our customers.
I had the front tires rotated and thought at least those two tires would have had the pressure checked. Both tires were low when I got the truck back.
Business response:
Thank you for taking the time to share your experience with us. We understand your expectation that tire pressure would be checked during your tire rotation service, and we appreciate you bringing this to our attention. Your feedback helps us ensure we provide thorough service for every customer. We're glad we could assist with your tire rotation and value your trust in Surprise Ford for your 2017 F350 Super Duty's maintenance needs.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,527 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.