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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
The positive was my battery concern was quickly resolved. However, I was not given a checklist of the items covered and status from the multipoint inspection. My receipt indicates that my tires were rotated. That was not done, per my request. That means it should not have been listed as having been done as part of my service.
Business response:
It's important to us that all aspects of your service are completed as expected, and we understand your frustration that the tire rotation was listed but not performed. We'd like to ensure that we resolve this matter for you. Please reach out to our Service Director, Anoeil Atenousazar, at 623-666-8577 so we can address your concerns and clarify the details of your service.
I did not take my vehicle to this place please take it off my carfax
Took to long get my vehicle with a new engine. Did get a rental
Business response:
We understand your frustration and sincerely apologize for the delay in the delivery of your new engine from Ford. While our team made every effort to expedite the process, the final delivery timeline was beyond our control. We appreciate your patience and understanding. If you would like to discuss your experience further, please contact our Service Director, Anoeil Atenousazar, at 623-666-8577.
Took the vehicle in for recalled items, also had a check light on. There communication was terrible, they had my car for 2 weeks and when I got it back, they rummaged through my glove box left the papers on the floor and my car looked as though it had been through a dust storm. I'm new to this are and unfortunately for future work will locate a different Ford Service Center.
Business response:
We understand how frustrating it can be to experience poor communication and a lack of attention to detail during a service visit. It's disappointing to hear about the condition your vehicle was returned in, and we want to assure you that this is not the level of service we strive to provide. We take your concerns seriously and would like the opportunity to address the issues you experienced. For any further discussions or to provide additional feedback, please reach out to Service Director, Anoeil Atenousazar, at 623-666-85... read more
Nice place to wait good graphics on the walls Joseph Hough was a pleasure to work with
Business response:
We're glad you enjoyed the atmosphere and had a positive experience with Joseph. We strive for excellence, and we'd love to learn more about your concerns to improve for the future.
A bunch of added extras on my invoice that weren't done
Business response:
We understand your frustration regarding the added extras on your invoice that weren't completed. Transparency and accuracy are key values we strive to uphold, and it's concerning to hear about your experience. To address this matter in detail and ensure a proper resolution, please reach out to our Service Director, Anoeil Atenousazar, at 623-666-8577.
Very very disappointed, after being a loyal customer for 8 year of buying 3 vehicles my son and grandson each buying a vehicle My granddaughter also buying a vehicle and I taking my vehicles for service twice a year, I took my wife's car for warranty work they wanted to charge me $1800 verify repairs needed after it was submitted to the warranty company what was found that needed replaced which was approved by warranty company and they already charged me another $500 to diagnose the problem in the first place, needles to say... read more
Business response:
We truly appreciate your loyalty over the years and understand how disappointing your recent experience has been. It's clear that the situation with your wife's car didn't meet the level of service we aim to provide, and we regret that it led to such frustration. We want to ensure that you're taken care of, and we would appreciate the opportunity to address this issue further. Please reach out to our Customer Relations Director, Beverly Woodhull, at 623-666-8577 for warranty-related concerns.
They had my truck for 2 weeks and kept ordering the wrong part. No one say they messed up.
Business response:
We understand how frustrating it must have been to have your truck in service for two weeks, only to experience delays due to incorrect parts being ordered. While we strive to provide efficient and accurate service, we recognize there's room for improvement in communication and ensuring everything is handled seamlessly. To address your concerns more thoroughly and explore how we can make things right, we encourage you to reach out to our Service Director, Anoeil Atenousazar, at 623-666-8577
Worst service ever. Serviced wrong car
Business response:
We understand how frustrating it must have been to experience this situation. Our team is committed to addressing concerns like these promptly and ensuring they are resolved effectively. To better understand what happened and make things right, we encourage you to contact our Service Director, Anoeil Atenousazar, at 623-666-8577.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,525 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.