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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I will NOT recommend the Surprise Ford Service Department to anyone. My experience started with a sales person that did not follow through and the service department flat out refusing to repair the recall on my vehicle. After giving the service department two more chances, my mistake, I will move on to another dealership.
Business response:
We are disappointed to hear about your experience, as this is not the level of follow-through or support we strive to provide. We understand how concerning it is when recall-related concerns are not addressed as expected, especially after multiple visits. Your feedback regarding communication and service handling is important, as we aim to ensure all concerns are properly reviewed and resolved. We would appreciate the opportunity to speak with you directly and review your situation in more detail. Please contact our Service ... read more
Poor customer service. Inspection cannot be trusted. Took my vehicle to another dealership a month later and they found multiple issues that should have been caught when the inspection was done during my oil change.
Business response:
We are disappointed to hear about your experience, as this is not the level of consistency or inspection quality we strive to provide. We understand how concerning it is to feel that an inspection may have missed important issues, especially when it relates to your vehicle's condition and safety. Your feedback regarding inspection accuracy and service quality is important, as we aim to ensure all vehicle checks are thorough, properly documented, and clearly communicated. We would appreciate the opportunity to speak with you ... read more
It took too long for a basic oil change, especially since I had an appointment and arrived on time
Business response:
We are disappointed to hear about your experience, as this is not the level of efficiency we strive to provide for scheduled maintenance visits. We understand how important it is for appointment times to be respected, especially for routine services like an oil change. Your feedback is appreciated and will be used to help improve scheduling flow and overall service timing. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 for further assistance.
Ford did absolutely nothing to fix my camera recall issue. Told me it was fixed and the very next day the camera was still out.
Business response:
We are disappointed to hear about your experience, as we strive to ensure recall repairs are completed accurately and thoroughly. This is not the level of quality or follow-through we aim to provide, and we understand how frustrating it is when an issue continues after service. Our team is committed to reviewing concerns carefully and ensuring proper resolution. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 for further assistance.
Had an appointment for my vehicle, part had to be ordered, was told would take about 1 week to get part, has been almost 6 weeks, waiting for Dealership to call for installation of ordered part, timeline not acceptable!
Business response:
We work to provide clear timelines and timely updates throughout the service process, and we regret that this experience did not meet those expectations. Our goal is to keep customers informed and ensure repairs are completed as efficiently as possible. We appreciate you bringing this to our attention as it helps us improve communication and coordination. Please reach out to our Service Director, Anoeil Atenousazar, at 623-666-8577 so we can assist further.
I had a oil change i made my appointment at 930 am waited for 2 hours to long for an oil change next time I well take it some were eles but I know I'm not the only costumer and I payed 100 for this to be done to much.
Business response:
We're disappointed to hear your visit did not meet expectations, as we understand the importance of timely service and overall value. Our team remains committed to improving scheduling efficiency and ensuring a smooth experience for every customer. We take feedback like this seriously as we continue working to enhance both wait times and service processes. We would appreciate the opportunity to learn more about your visit. Please contact Anoeil Atenousazar, our Service Director, at 623-666-8577.
Dropped my 2019 Fusion Hybrid off for a recall service. It was "simple" matter of installing an upgrade to the Sync system. Should have taken 1 or 2 hours, max. I had an appointment, so they knew I was coming. This update took them a day and a half to complete. Poor service performance (delays in getting a customer service rep to speak to, long wait times for a simple oil change, mediocre communication (status updates), etc.) make this a poor choice for auto service. I have found that a drive to another dealer much further a... read more
Business response:
We recognize the importance of timely service and clear communication so we are disappointed to hear this. We would like to speak with you about your experience to get some additional details so we can look into this further to address your concerns. Please contact our service Director Anoeil Atenousazar at 623-666-8577 at your earliest convenience.
Absolutely terrible. I will be sure to spread the word. Avoid avoid avoid
Business response:
Thank you for bringing this to our attention, and we understand your concern. The situation you've described is something we take seriously. We recognize how important accuracy is when it comes to service records and warranty coverage. We're glad to hear that you plan to continue bringing your vehicle to us when your regular service representative is available. Building those trusted relationships with our customers is something we value greatly. Your feedback helps us ensure that all members of our team maintain the same hi... read more
My regular service advisor was not in. I change the oil every 5000 miles which means I personally pay for every other oil change with my service agreement, that reads every 7K to 10K miles, which I believe is too many miles between oil changes. My mileage on 12/26/2025 was 25,336 per my Senergy Petroleum invoice for that date. The tech. put my mileage at 27340 in, which I believe, order for MPP to pay the bill. I did not notice until I brought my vehicle in for on oil change at 30,000 miles and they told me I still had 4,000... read more
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,527 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.