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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Joe Hough is the best! He keeps you informed and delivers.
Business response:
Thanks for the feedback. Was the 1 star marked incorrectly? We'd be happy to address any concerns if it was not.
Work was fine but my radio was messed up and I had to reset everything when the battery was new and not needing service. The service writer was made aware and should have told the mechanic
Business response:
Thank you for the positive review, if you have any concerns please reach out to us at your earliest convenience.
Very bad...let me test drive a pickup then sold it while I was waiting to start the paperwork....Adam is the worst guy I have ever delt with and I'm saying this after buying approximately 20 vehicle ls in my life....I would not recommend anyone to go to surprise ford..
0 stars, the program would not let me choose lower than 1 star Worst dealership Ive ever been too. I needed my driver door adjusted, this is the second time Ive dropped it off here for the same issue. First time they did absolutely nothing in 5 days, even though I had scheduled a month in advance. This trip they sent it to a 3rd party collision center where they actually made the door alignment worse. Then they proceeded to tell me that the truck had stickers in the wheel well from another dealership (trying to claim it had ... read more
Business response:
We apologize if you feel there is an ongoing issue with your vehicle. We can assure you we are only trying to help and resolve your door dilemma. We want to address your concerns and hopefully find a solution for you. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
They had my truck for 2 days for a front end alignment. Never touched it. Many excuses, but zero work performed.
I dont know what you are talking about carfax
When you are taking a persons car at a scheduled appointment and telling them we hope we can get to it in 3-5 days something is wrong. When questioned the reply is feel lucky we were just at 7-10 days. No thank you.
Unacceptable! Vehicle was not repaired to my satisfaction.
Business response:
Our goal it to provide great customer service with quality repairs so were disappointed to hear this. We are unable to identify you by this screenname to reach out directly to get a better understanding of your comments so we can address your concerns. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
Very poor coordination between the service tech and customer. They do not return phone calls. A day and a half for a 4 hour job. Even picking up the vehicle was much more complicated than a good dealership. I think the mechanic probably did a good job but no feedback. I asked for the tires to be checked and no two were the same or right.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 and we will do our best to make this better.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,361 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open tomorrow at 7:00 a.m.