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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Not the "service" I was expecting. I usually have good experience bringing in my old F-150 for standard maintenance at Surprise Ford. I brought in my truck for a standard oil change but had to leave it overnight because they were apparently "really busy", even though the garage was empty when I dropped it off at 12:30 pm. The service advisor said that someone would call me when it was ready the next day. No one called. When I picked it up, I was given a repair estimate for $2,000. $1,100 for new tires (I replaced all 4 last ... read more
Business response:
Were disappointed to hear you werent satisfied with your service visit. During your service inspection, our technicians do a thorough multipoint inspection and should have provided you the report that outlined the condition of various parts of your vehicles include tread wear on tires, any visible breaks or cracks in parts, worn belts and the like and share those findings and anticipated timelines for service need on those items coupled with detailed photos. We would be happy to address your concerns and go through the repor... read more
Terrible! No communication. I had to almost beg to buy a car. No follow up. They stole my trade from me by confusing me with the numbers. I feel so taken advantage. Engine problems - oil leak- door locks dont work. No safety was completed on the car. Rear tires not legal with low tread. My anger has become sadness. Never again. Wish I could have the liars shut down
Business response:
We strive to provide our customers with a 5-star experience so were disappointed to hear this. We would like to speak with you to gather more details from you so we can address your concerns. Please contact Ramiro Sepulveda, our Sales Manager, at 623-666-8577 at your earliest convenience.
Horrible service and bad management. Provided bad info on recall causing me an unnecessary trip, failed to initially provide service statement and after demanding service statement lied on the statement about performing multi-point inspection!
Business response:
We strive to provide every customer with great service so were disappointed to hear this. Recalls are issued by the NHTSA in conjunction with Ford and oftentimes while a vehicle may fall under the notification we wont know if a recall repair will be needed until we do a full inspection. We would like to speak with you to better understand your experience so we can address your concerns. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
The service took, while I waited, over 2 hours. The same service at Mike White Ford take just over an hour. In addition, I could see where they did the tire rotation. The techs did not get a secure lift location on the frame and as they started to lift my truck the drivers side violently slipped down and they had to try again. Somebody could have gotten hurt. The wash job was a joke. The service tech was a very nice man.
Business response:
We strive to provide our customers with a 5-star experience so were disappointed to hear this. We would like to speak with you about your visit with us so we can address your concerns. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
I have typed my response 3 timesfix your system its garbage
Business response:
Were disappointed we werent able to earn your 5 star review as that is what we strive for. We want to address your concerns related to your experience, please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
Worst dealership ever! Pulled the old bait and switch. Poor communication between sales guy, sales manager and finance guy.
Business response:
Were disappointed to hear you feel that way about your experience. We want to speak with you directly in order gather some details about your visit so we can address your concerns. Please contact our Lucy Penaloza, our Customer Service Manager, at 623-666-8577 at your earliest convenience.
I was not notified when recall service was completed. Car was there almost 2 days. I had to call to see if it was ready.
Business response:
We're disappointed to hear there was miscommunication pertaining to your vehicle. We would be happy to address your concerns, please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
Got charged 108.00 for works oil change and they didnt wash truck, rotate tires, left oil everywhere around filter. All they care about is 5 stars. Ill stick with greenway family auto
I brought the car in because the engine light came on. They performed the repairs at a cost of about $3500. I took it home and everything seemed fine. Within, 10 miles the engine light came on once again. I took it back and it cost another $800+ to repair it a second time. I'm less than happy that it took two visits to get the car repaired correctly.
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,536 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.