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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Was told Three different prices for an oil change each time it increased by 20 $. Started at $65 then it went to $85 when I paid it was $102 Pretty good scam.
The change was done OK. Service advisers were not available when I arrived. I booked a basic oil change on line and they tried to up sell me a more expensive service, which they say did but didnt. Tire rotation and inspection not done as stated. They tried to over charge price of oil change compared to price booked online. Will never go to Surprise Ford again.
won't be back there except to get the paint protection on my car, I guess since they can't get a supply of cars to sell they try to strong arm you into buying everything else
Business response:
Thank you for providing feedback on your experience. We are always looking for ways to improve and customer reviews help us do that. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you to get some additional information so that we may properly address your situation. Please contact our Lucy Penaloza, our Customer Service Manager, at 623-666-8577 and we will do our best to make this better.
Was not good won't never be back or send no one ther for business.
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand the situation. Unfortunately, we are unable to identify you by this information and are unable to reach out to you directly. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 and we will do our best to make this better.
The software update to the brake controller was completed. To take 28 hours after the vehicle was turned in at the appointed time was a bit excessive, I believe.
Business response:
Thank you for your review. We appreciate your feedback.
I sat for 3 hours. Then, they finally decided to pull my truck in for an oil change. Terrible experience. No respect whatsoever for their customers time. This happens every time we take our vehicles in, without fail. Would not recommend- now, or ever.
Business response:
Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would like the opportunity to speak with you to discuss your visit with us and address your concerns. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
Brought the truck in for warranty and non warranty work. They got the suspension parts and installed them and had it back to me the next day. They could not get to the warranty work for 2 weeks so they said to bring it back on a certain date. I brought it in and never heard back from them. They just had to install a new gasket on the upper and lower oil pans. At the end of the second day I call and ask why my truck is still parked in the lot. They havent had a chance to get to it. I just came and got the truck to take it som... read more
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. However, we are unable to validate a review from an account using a screen-name, and cannot respond to your situation accordingly. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577.
Lied to increase the RO. Lied about HVAC to get me to pay cash for a warranty item.
Business response:
Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation. However, we are unable to validate a review from an account using a screen-name, and cannot respond to your situation accordingly. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577.
A really unpleasant visit. My service advisor never contacted me with status or updates, over the 5 days my car was kept. By the time my issue was diagnosed Id lost trust in the teams ability to complete the job, due to the lack of communication or follow-through, and drove off with my vehicle un-repaired rather than continuing to work with this team for an estimated additional 5 days.
Business response:
We pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients and it is discouraging to hear that our team did not provide you with continued communication. We would like to speak with you to get additional information so we can address your concerns so please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest availability.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,361 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open tomorrow at 7:00 a.m.