Terre Haute Casino Resort

4.4

Casinos
Terre Haute, KY

About this business

Arts & Entertainment Casinos

Location details

4500 East Margaret Drive, Terre Haute, KY, 47803, United States

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4.42,991 reviews

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Tommy

2 years ago

Great hotel. Not happy with paying resort fee. Pool wasn't open,only 2 bars were open. Advertised 5. Roof top bar only opened one day. We stayed for 2. Would probably stay again once everything opens up. Staff super nice and friendly.

Business response:

Hello Tommy, We appreciate your positive comments on our accommodations. Your feedback is valuable and we will take it into consideration for future improvements. We hope you had a wonderful stay overall and look forward to welcoming you back in the future. Terre Haute Casino Resort Welcome Desk Team

Debbie

2 years ago

Nothing not to like, brand new and very well designed. Will definitely be back.

Business response:

Hello Debbie, We appreciate your positive comments on our accommodations. We are happy to hear that you had a wonderful stay overall and look forward to welcoming you back in the future. Terre Haute Casino Resort Welcome Desk Team

Sandra

2 years ago

Terre Haute Nice new casino hotel. Couldn't regulate air conditioning. Maintenance did comr twice to try and fix it.

Business response:

Hello Sandra, We appreciate your positive comments on our accommodations. Your feedback on the Air Conditioning temperature is valuable and we will take it into consideration for future improvements. We hope you had a wonderful stay overall and look forward to welcoming you back in the future. Terre Haute Casino Resort Welcome Desk Team

Rhonda

2 years ago

Weekend getaway The room was very comfortable and cozy. The hotel staff were friendly, polite and very very helpful

Business response:

Hello Rhonda, We appreciate your positive comments on our accommodations. We are happy to hear that you had a wonderful stay overall and look forward to welcoming you back in the future. Terre Haute Casino Resort Welcome Desk Team

Larry

a month ago

Beds were awful, put us in a handicap room by the elevators. All we heard were loud patrons going up and down the hallway all night. I am assuming heading back and fourth to the casino. The rooms had no way to keep the fans on constant to drown out the noise. Had tiny black spiders on one bed at 2am. All in all would have stayed at the holiday inn down the road aways if we would have known how bad it was going to be.

Anne

2 months ago

The room was big and decorated nicely. The desk staff were helpful and polite, but the cleaning crew didn’t meet standards. One stood in front of the elevator as I tried to exit it, stared at me, unmoving, and then remained blocking my way off the elevator until I finally said, “Excuse me.” It made me nervous. Also, the bathroom in my room wasn’t clean. There was toothpaste spit in the sink and the whole floor was sticky. Finally, I was there on a Tuesday and was told that their restaurants weren’t open on Mondays and Tuesda... read more

Business response:

Thank you, Anne, for taking the time to share your detailed feedback. We’re glad to hear you found the room spacious, well decorated, and that our front desk team was helpful and polite. However, we’re truly sorry to learn that your experience was impacted by cleanliness concerns, an uncomfortable interaction near the elevator, and limited dining availability during your stay. This is not the standard we strive to provide. Your comments have been shared with both our housekeeping and management teams so these issues can be a... read more

Christine

3 months ago

Awful staff do not stay here

Business response:

Thank you for sharing your feedback, Bill. We’re sorry to hear that your experience did not meet expectations. Our team strives to provide excellent service, and we will review your comments internally to ensure we continue to improve. We appreciate you bringing this to our attention.

Christina

4 months ago

Hotel was great but the casino was not! It was my first and last stay. I was sitting at a 3 card poker table playing not speaking to anyone just playing and minding my ow business. A manager approached me and told me I was being removed from the casino because food and drink staff said I have to go. I was given no explanation whatsoever. No reasoning at all. I honestly thought it was a mistake and they were going to figure it out. I was made to go to my room and be done for the night at midnight when I had every intention on... read more

Business response:

Thank you for taking the time to share your experience. We are truly sorry to hear about the issue you encountered during your visit. This is certainly not the level of communication or service we aim to provide. Being asked to leave the casino without a clear explanation would be frustrating, and we understand the disappointment it caused, especially when you had planned to enjoy your evening. Your comments are very important to us, and we will be reviewing this situation with our casino and food & beverage teams to underst... read more

Bryan

5 months ago

There wasn’t a room available

Business response:

Thank you for sharing your feedback. We sincerely apologize that a room was not available during your visit, this is certainly not the experience we want for our guests. Availability can be limited during high‑demand periods, but we understand how disappointing this can be. We hope you will consider giving us another opportunity in the future so we can provide you with the exceptional stay you deserve.