This profile has been claimed by the business owner or representative.
Terre Haute Casino Resort
- Casinos
- Terre Haute, KY
About this business
Location details
4500 East Margaret Drive, Terre Haute, KY, 47803, United States
Get directions
The check in was so bad, can't get past anything else. Almost 3 hours past check in before we could get into our room. The man that checked us in was rude. No sorrys or anything. Check out, no how was your stay. Or anything. Seems like they are trying to push the casino on you. They have 5 restaurants on site, but only one was open. I was there for the covered bridge festival, not the casino. The rooms are nice, However, there was someone's medication on the bathroom floor so it wasn't cleaned well. Beds was comfortable and ... read more
Business response:
Dear Marla, Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you experienced during check-in and the lack of courtesy you described from our team. This is not the impression we want to leave, and we regret that your stay did not reflect the high standards of service and cleanliness we strive to maintain. Your comments have been shared with our management team to ensure these concerns are addressed and used for additional training. We’re also sorry for the limited dining options ... read more
Business response:
Dear Joe, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not fully meet your expectations. Your comments are valuable and will be shared with our team as we work to improve our guest experience. We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.
Was not allowed to stay as 17 year old son could not enter room.
Business response:
Dear Jeff, Thank you for sharing your feedback. We apologize for any inconvenience caused. Our property has a minimum check-in age requirement of 21, which is in place to ensure the comfort and safety of all guests. We understand this may have been disappointing and appreciate your understanding of our policy.
took 10-15 minutes to wait for the one staff member to get off the phone for check in…
Business response:
Dear Garth, Thank you for sharing your feedback. We apologize for the delay you experienced during check-in and understand how frustrating that can be. Your comments have been shared with our team to help improve our responsiveness and ensure a smoother experience for our guests. We appreciate your patience and hope to have the opportunity to serve you better on your next visit.
Room was not ready at 6:30.
Business response:
Dear Jack, We sincerely apologize that your room was not ready upon arrival. Unfortunately, there were unexpected delays in our housekeeping schedule that day, and we regret the inconvenience this caused. Your patience is greatly appreciated, and we hope to have the opportunity to provide you with a much smoother experience on your next visit.
Sorry, not impressed. Get rid of the oversized balloon style pillows, and make sure the coffee pot works in the room.
Business response:
Dear Ronnie, Thank you for sharing your feedback with us. We’re sorry to hear that your stay did not meet expectations. We’ll be sure to review the pillow selections and address the issue with the coffee maker in your room so this doesn’t happen again. Your comments are important to us as we work to make each stay more comfortable, and we hope you’ll consider giving us another opportunity to provide you with a better experience.
It was a beautiful site but only one entrance to the casino . I stayed at the hotel which was quite lovely and very clean but the walk to the casino was tiresome for me because I have health issues I was there early in the week and only 1 restaurant was open but alot of off-site food was avaliable, even so I had looked forward to doing everything at the resort I was never offered any spa amenities even though I asked about them. I guess Mondays and Tuesdays are not the best days to visit
Business response:
Dear Robyn, Thank you for sharing your experience with us. We’re pleased to hear that you enjoyed your stay in our hotel and found it to be lovely and very clean. We regret that the walk to the casino was tiring and that limited dining options earlier in the week affected your visit. We also appreciate your understanding as our property does not currently have a spa, though we recognize the importance of clearly communicating our amenities. Your feedback is very valuable, and we will use it to improve how we inform and accom... read more
They need microwave in rooms, need restaurant that are open, the bar at pool closed on labor day! The top floor only open on certain days, the nice restaurant in the casino was closed on labor day very disappointing.
Missed no real restaurant in hotel area or bar.
Frequently asked questions about Terre Haute Casino Resort
How is Terre Haute Casino Resort rated?
Terre Haute Casino Resort has a 4.4 star rating with 2,996 reviews.
When is Terre Haute Casino Resort open?
Terre Haute Casino Resort is open now. It is open 24/7.