Terre Haute Casino Resort

Business response:

Dear Gregory, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. A 4 out of 10 is certainly not the impression we aim to leave, and we’d appreciate the opportunity to learn more about what went wrong during your stay. Your comments are important to us as we work to improve the experience for all our guests. Please feel free to reach out to our management team directly so we can address your concerns personally. We hope to have the chance to welcome y... read more

Business response:

Dear Doris, Thank you for your feedback. We understand how frustrating it must have been to arrive and be unable to check in. Our hotel does have a 21+ age policy, which is clearly stated on all our booking platforms, including Expedia. We do our best to ensure this information is visible during the booking process to avoid any confusion. We apologize for the inconvenience and hope to have the opportunity to welcome you in the future when the policy requirements are met. 

Business response:

Dear Jason, Thank you for sharing your experience, and please accept our sincere apologies for the delay you encountered at check-in. We completely understand how frustrating it must have been to arrive well after the standard check-in time and not have your room ready. This is certainly not the level of service we aim to provide, and we are actively looking into what caused the issue to ensure it does not happen again. Your feedback is extremely valuable, and we appreciate you bringing it to our attention. We hope you’ll co... read more

Business response:

Dear Kathleen, Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay did not meet your expectations and that you found the hotel lacking in services during your visit. We understand how important it is for our guests to have access to amenities and support throughout their stay. While some services are currently limited to weekends due to operational adjustments, we regret that this was not clearly communicated prior to your arrival. Your comments highlight an important gap, and we ar... read more

Business response:

Dear Mark,Thank you for sharing your feedback. While we're pleased to hear you appreciated the beauty of our property, we're sorry to learn that your overall experience didn’t meet your expectations.We understand that value and amenities play a big part in choosing a destination, and we’re continually working to enhance both our casino and resort offerings. Your comments are valuable and will be shared with our team as we strive to create a more enjoyable experience for all our guests.We hope you might consider giving us ano... read more

Business response:

Dear Joseph,Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience caused during your experience.Our policy regarding the minimum check-in age of 21 is in place to ensure the comfort and safety of all our guests and is clearly stated in the hotel policies section on our website and at the property. However, we understand how frustrating it can be when this information is not prominently displayed on third-party booking platforms.We are currently working with our partners, including... read more

Business response:

Dear Barbara, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet expectations. Providing excellent service and a comfortable stay is our top priority, and we regret any inconvenience you encountered. We take all guest concerns seriously and would appreciate the opportunity to address them further. Please reach out to us directly so we can better understand your experience and work towards a resolution. Your feedback helps us improve, and we hope to have the chance to provide you with ... read more

Business response:

Dear Crystal, Thank you for sharing your experience with us. We sincerely apologize for the disruption during your stay and for any frustration you encountered regarding communication and customer service. Our goal is always to provide a comfortable and accommodating environment for all guests, and we regret that we fell short in this instance. The safety of our guests is our top priority, and during emergency situations like tornado warnings, certain safety protocols are automatically activated, particularly in accessible r... read more