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Terre Haute Casino Resort
- Casinos
- Terre Haute, KY
About this business
Location details
4500 East Margaret Drive, Terre Haute, KY, 47803, United States
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The bed was horrible
Four restaurants and no room service. Room was not ready for me when I arrived at 5pm. Altitude is cold, sterile, and unfriendly. The staff stood around talking to each other and ignored everyone else.
I reserved a Signature Suite through Expedia. At check-in, I was given an accessible suite that I neither asked for nor had a need for. When I requested a change to a normal suite, I was told that because Expedia sent the reservation for an accessible suite I would have to go through them to make a change. It was a huge disappointment staying in the suite I didn’t request.
Beautiful clean friendly new hotel. Cold room. Heater does not go above 71.5. It was sub-zero outside w snow storm. I slept so cold and woke up w severe headache and ended up w a cold.
Ffff
I have discussed two times while checking in and out that I am being double charged for my one night stay. I was assured both times that the issue would be resolved. Both Expedia and THC have charged my credit card. Can someone please help?
Business response:
Dear Candi, Thank you for bringing this to our attention. We apologize for any confusion regarding the duplicate charge. Our records show that the refund was processed on 10/30, and as mentioned during your stay, refunds typically take 3–5 business days (excluding weekends) to post, depending on your financial institution. We appreciate your patience and understanding as the transaction completes.
I woukd have gave a 5 star but the bed was lumpy and hard. It is surprising for a new casino. Comfort inns have pillow top beda.
Business response:
Dear Mark, Thank you for sharing your feedback. We’re glad to hear you enjoyed your stay overall and appreciate your comments about the bed. We’re sorry to hear it wasn’t as comfortable as expected. Your feedback helps us identify where we can improve, and we’ll be sure to share your comments with our team as we continue to enhance the guest experience. We hope you’ll consider staying with us again in the future.
We wrote our concerns about lack of housekeeping services and hand-delivered to front desk upon checkout. Basically, during our two night stay a housekeeper did not make our bed, pick up the room or replenish coffee bar supplies. We had to approach a housekeeper one evening to ask for additional coffee cups and coffee. No other concerns with this beautiful, elegant hotel. If the housekeeping glitch could be addressed we would give this property 5 stars in all areas.
Business response:
Dear Sally, Thank you for taking the time to share your detailed feedback. We're truly glad to hear you enjoyed the beauty and elegance of our hotel, though we regret the lapse in housekeeping service during your stay. This is certainly not the experience we aim to provide, and your comments have been shared with our housekeeping leadership team to ensure proper follow-up and improvement. We appreciate your understanding and hope to have the opportunity to welcome you back for a flawless stay in the future.
Make it easier to call about making a reservation and any promotional offers. I only had the phone answered once and it was after I booked through Expedia. The Reservation Counter through travel pass had poor service. I had a very condescending conversation with Mike and he could not explain why the charge was $50 more with their reservation. Also couldn’t answer any of my promotional offers questions about room perks. As a matter of fact, I called five times at various numbers I had for the casino resort. The call would say... read more
Business response:
Dear Christine, Thank you for taking the time to share your experience. We sincerely apologize for the difficulties you encountered when trying to reach us and for the frustration caused by the lack of follow-up. This is not the level of service we aim to provide, and your feedback will be shared with our team to ensure calls and inquiries are handled more efficiently moving forward. We also regret the confusion regarding rates and promotional offers through third-party booking sites. We always recommend booking directly wit... read more
Frequently asked questions about Terre Haute Casino Resort
How is Terre Haute Casino Resort rated?
Terre Haute Casino Resort has a 4.4 star rating with 2,991 reviews.
When is Terre Haute Casino Resort open?
Terre Haute Casino Resort is open now. It is open 24/7.