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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
This is another example. Why am I being forced to write fifteen or more words?
If you say something, do it. Don’t make excuses. There are many dealerships in Grapevine.
Business response:
Your concerns are noted and we understand your frustration. We recognize that reliability and following through on our word are essential to building trust with our customers. We are sorry to hear that you feel this way about your experience. Your feedback helps us identify areas where we can work to improve our service standards. We would appreciate the opportunity to discuss your specific concerns further. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can work toward a resolution.
This dealership has completely lost my business, new ownership group and management have ruined what used to be a great place. Nissan themselves have now lost my business for life. The technician and service department immediately went for the most expensive option of replacing a transmission instead of a repair option for TCM and/or speed control sensor that the error code was showing for. I have been a lifelong Nissan person and will never own another or recommend them to anyone, ESPECIALLY this dealership.
Business response:
Thank you for taking the time to share your experience. We understand your frustration. Your feedback is important to us, and we want to ensure situations like this are addressed properly. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can discuss your experience in detail and work toward a resolution.
They sold me an expensive car that needs work. I won’t recommend this location to anyone! Not only did ya’ll sell me a messed up car, took two days to get the keys after I had already paid for the whole car
Business response:
We are concerned to hear about your experience. The situation you've described is not the standard we strive for. Your feedback is important to us as it helps us identify areas where we can improve our processes. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact our General Manager, Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com so we can address your concerns directly.
We had to bring my daughter's car in to have the engine replaced. However, we had to bring it back immediately afterwards two more times for them to get it working without engine warnings.
Took 3 hours to do a tire rotation and an oil change. Should not of taken that long. 0/5 stars.
Bait and switch fraud. Told signing one thing contract reflects another. Most unethical and fraudulent sell. Unprofessional when approached salesperson and finance about issue. Never purchase from this dealership.
Business response:
We are sorry to hear that you feel this way about your experience. We understand your frustration, and your concerns are taken seriously. We would appreciate the opportunity to review your situation and work toward a resolution. Please contact our General Manager, Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com so we can address these matters directly with you.
I've bought my cars to y'all for a long time but the last few visits have been sub par. It's very evident that management has made staffing cuts and the service advisors are too stretched thin. That's no reason for them to be washing and vacuuming cars, valeting, and too busy to call customers back. They need help! Raymond is the reason I come back. Bring back his support staff! And get him some business cards. He's been there long enough
Business response:
We are sorry to hear that you feel your recent visits have not met the standard you have come to expect from us over the years. Your loyalty as a long-time customer means everything to us, and we value your honest feedback about the challenges you have observed. It is wonderful to hear about your positive experience with Raymond and how much you value his service. We appreciate you taking the time to recognize his dedication and the difference he makes for customers like you. We would like to discuss your concerns further an... read more
The advisor was very friendly and professional. The drawback was that I had an appointment for oil change and it took almost three hours to complete.
Business response:
We deeply cherish your feedback about your recent service experience with us. It's wonderful to hear that you found our advisor to be friendly and professional - we take great pride in providing quality customer service. We understand your frustration regarding the extended wait time for your scheduled oil change service, as we know your time is valuable. We continuously work to improve our efficiency while maintaining the high-quality service standards our customers expect. Thank you for choosing Texas Nissan and for taking... read more
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 9,340 reviews.
When is Texas Nissan open?
Texas Nissan is closed now. It will open at 7:00 a.m.