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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I was a customer of this dealership firvthe last 7 years and was satisfied with their dealings,, services and rates. Now this is not the same as early before. It's not worth to visit here again any more. Quality of services have gone down. Hidden charges tree demanded and unfriendly staff. I would definitely not visit you again and would go to professional dealers.
Business response:
We are sorry to hear that you feel this way about your recent experiences. Your feedback is invaluable to us. We take your concerns about service standards very seriously and want to speak with you to learn more about what happened. Your seven years of loyalty means a great deal to us, and we are committed to addressing the issues you have experienced. We would appreciate the opportunity to discuss your concerns further and work toward a resolution. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so w... read more
Long story short, I will not be revisiting this location. Was offered a car wash after my oil change, even got the email invoice for it and never received it.
Business response:
Thank you for sharing your concerns about your recent service experience. We understand your frustration. We recognize how disappointing it must be when service expectations are not met. Your feedback helps us identify areas where we need to improve our service. We would appreciate the opportunity to make this right and discuss your experience further. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can address this matter directly.
Extremely slow all the way around, oil change took 2 hours with techs visibly sitting around
Business response:
We understand your frustration with the lengthy wait time for your oil change service. This is certainly not the experience we want any customer to have, and we recognize how disappointing it must have been. Your time is valuable, and we take your concerns about our service efficiency seriously. We would appreciate the opportunity to discuss this experience with you directly and work toward a better solution for future visits. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can address these con... read more
Very polite service representatives. However, I feel like if I have an appointment made, I should be serviced at the time I arrive instead of an hour or 2 later! Long wait.
Business response:
Thank you for taking the time to share your experience. We appreciate your kind words about our service representatives and their courteous approach. We understand your frustration regarding the extended wait time despite having a scheduled appointment. Your time is valuable, and we recognize that waiting beyond your appointment time is not the level of service you should expect. We are working to improve our scheduling processes to better honor appointment times and reduce wait periods for our customers. Your feedback helps... read more
Not a welcoming atmosphere like it was before. No car wash after service. I'll be looking for another Nissan service center.
Business response:
We understand your frustration with the changes you've noticed in our service department's atmosphere and are sorry to hear that you feel this way. Your feedback about the welcoming environment and car wash service is valuable to us, as we want every customer to have a positive experience when visiting our service center. We recognize that these details matter and contribute to the overall quality of service you expect. We would appreciate the opportunity to discuss your concerns further and work toward making improvements. ... read more
There are indescribable hidden charges. Which are not seen at any other dealer. Customer is forced to pay those charges to receive the car keys.
Business response:
We are sorry to hear that you feel this way about your experience with us. Transparency in our pricing is something we take seriously, and we want to ensure all customers feel confident about their bill. Your feedback about these concerns is valuable to us as we work to improve our processes. We would appreciate the opportunity to discuss this matter further with you. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can work toward a resolution.
I took my car in to get my first oil change. I asked the guy about my engine air filter and I was told that they would change it. It was told to me that they forgot to reset it. I found out that they never changed it.
Business response:
Thank you for choosing us for your first oil change service. We understand your frustration regarding the engine air filter situation. It sounds like there was some confusion about whether the filter was actually replaced, and we take these concerns seriously. We strive to provide clear communication about all services performed on your vehicle and ensure that every task is completed as discussed. Your feedback helps us improve our service processes to better serve our customers in the future.
Lies and poor communication for a simple oil change 3 visits for oil leaks after a 'free' oils change. I have 2 free oil changes left and will NOT be returning. Talked to the general manager after and discovered solid facts
Business response:
We appreciate your feedback, Gregg. We're committed to improving our services and ensuring clear communication. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com. Thank you for sharing your concerns.
Avoid this dealership at all costs. I purchased a certified used car from Grapevine Nissan and paid in full, only to hear the front tires squeaking the moment I drove off the lot. That issue alone cost $500 to fix. Just two weeks later, I had to pay another $2,400 to repair an oil leak and replace a faulty cooling fan. The service team at the second dealership told me there was no way Grapevine Nissan wasn't aware of these issues when they sold me the car. On top of that, this dealership uses classic bait-and-switch tactics.... read more
Business response:
Thank you for sharing your experience with us. We appreciate your feedback and understand your frustration with the issues you faced after your purchase. It is our goal to provide quality vehicles and a positive experience for all our customers. We encourage you to reach out to our General Manager, Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we want to ensure that we take the necessary steps to improve our services. Th... read more
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 9,338 reviews.
When is Texas Nissan open?
Texas Nissan is open now. It will close at 8:00 p.m.