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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
The advisor was very friendly and professional. The drawback was that I had an appointment for oil change and it took almost three hours to complete.
Business response:
We deeply cherish your feedback about your recent service experience with us. It's wonderful to hear that you found our advisor to be friendly and professional - we take great pride in providing quality customer service. We understand your frustration regarding the extended wait time for your scheduled oil change service, as we know your time is valuable. We continuously work to improve our efficiency while maintaining the high-quality service standards our customers expect. Thank you for choosing Texas Nissan and for taking... read more
I am truly upset with Texas Nissan? Grapevine and would like to escalate to Nissan head office. I have purchased Nissan Sentra from the same dealership and the model is 2022. The battery has gone bad and Nissan has failed to accept the warranty on the battery and take ownership. Further want to sell new battery when current battery did not survive 3 years and wants to give warranty of 7 years. Make no sense for me. Please call me at 945-250-8014. Please correct me in case I am wrong
Business response:
It's regrettable to hear about your frustration with the battery warranty situation. We want to ensure this matter receives the proper attention it deserves and that all warranty options are thoroughly reviewed. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com so we can discuss your specific situation in detail and work toward a resolution that addresses your concerns.
Dropped off my car Saturday morning. No call nor acknowledgment of voicemails left. Went to pick it up at 4:45pm (they close at 5:00pm) and was told that my key fob had been lost and the service writer had been unable to find it. Needless to say NO work had been performed/completed. Had to return home to get second key out of safe. Returned to pick up my truck. I was told that they were ordering a new key fob and it would be in by Tuesday morning. Instead I received a call from the assistant manager, Shawn, stating that he ‘... read more
Business response:
We are disappointed to hear about the experience you've described. This certainly falls short of the service standards we strive to maintain. Your experience highlights areas where we can improve our communication and procedures. We take these concerns seriously and want to discuss this further with you. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can discuss how to resolve this matter and ensure your vehicle receives the proper service it needs.
Easy Easy but did not like 3% credit card fee Easy but I did not like having to pay an extra 3% for using a credit card.
Business response:
Thank you for taking the time to share your experience with us. We are elated to hear that you found the process straightforward and simple. We understand your concern about the credit card processing fee, and we appreciate you bringing this to our attention. Your feedback helps us better understand how our policies affect our valued customers. We are grateful that despite this concern, you still had a positive overall experience.
I have sent a review. The service we received was slow- my husband waited 1 1/2 hour for an oil change and tire rotation. When the service person was asked about when the car would be ready he couldn't give any information about the car. the car was returned to my husband with an oil change but no tire rotation. He was told to return on the following Tuesday for the tire rotation. We received very good service with our previous car but the service we have received was unacceptable and we will not return. Please stop sending ... read more
Business response:
We are sorry to hear that you feel this way about your recent service experience. We understand your frustration with the extended wait time. It is concerning that the service took much longer than expected and that you were unable to receive clear information about your vehicle's status. Your feedback helps us identify where we can improve our service processes and communication. We would appreciate the opportunity to discuss this matter further. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we ... read more
I dropped off my vehicle to get a detail which they said would take up to 5 hours, and then when I got a text saying it was ready I drove an hour to get it and it wasn't even detailed at all. Everything looked the complete same as when I dropped it off.
Business response:
We are sorry to hear that you are unhappy with the detailing service you received. We understand your frustration. This experience certainly did not meet the standards we strive to provide. Your feedback is invaluable to us as it helps us identify areas where we can improve our service quality and communication. We would appreciate the opportunity to discuss this with you directly. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can explore how to resolve this matter properly.
Oil change ptocess was goodPl other than running behinf schedule w appointment. However, I also have a popping noise tgat was reported same time that has yet to be repaired 2 mths later. Very Poor communication. Vehicle still not repaired. Status of process slow moving...no rental available. Extremely poor communication.
Business response:
We are sorry to hear that you feel this way about your recent service experience. We understand your frustration. Your feedback is important to us, and we take these matters seriously. We want to ensure that all service issues are addressed promptly and that our customers are kept informed throughout the repair process. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can discuss your specific situation and work toward a resolution for your vehicle's repair needs.
Excellent customer service from Ray. He was not there when came to pick up vehicle I was highly disappointed and frustrated by the fact that I was being charged a service fee for using a credit card. I would think that a business as large as Texas Nissan could afford to absorb the swipe fee.
Business response:
Your positive experience with Ray means so much to us. We're delighted to hear that you received excellent service during your visit. We understand your frustration regarding the credit card processing fee and appreciate you sharing your perspective on this policy. Your feedback about these charges is valuable as we continuously evaluate our processes. We're also sorry to hear that your Ray wasn't available when you returned to pick up your vehicle, as we know how important those personal connections can be. We will be sure ... read more
Not forthcoming in the prices and time of job or service. All the free drinks and cups were used up.
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 9,343 reviews.
When is Texas Nissan open?
Texas Nissan is open now. It will close at 8:00 p.m.