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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
No me gustó el proceso de compra, no fueron claros conmigo desde el principio o
Business response:
Thank you, Lorena, for sharing your feedback. We strive to provide a transparent and seamless purchasing experience for all our customers. We understand that clear communication is essential, and we appreciate your input as it helps us improve. To discuss your experience further, please reach out to our General Manager, Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com. We are here to assist you.
Smell, Rattle, and Roll! My car LOOKS beautiful. Well, it is lipstick on a pig! I bought this car brand new from Texas Nissan (Grapevine) and have had the worst new car buying experience. Since the very first month, it has had problems which the dealership repair shop refuses to fix. Every time I bring it in, they say they either can't hear, see, smell, or replicate the issue. Even when a manager heard the rattle of the engine and suggested it was potentially the engine block, the mechanic returned the car to me saying they ... read more
I purchased a VW Jetta from this dealership. This has been the worst experience in regard to purchasing a vehicle. I feel I was sold a lemon and have had to spend money and time fixing things. In fact, the dealership had to provide me a rental car for over a week due to issues with the car (2 days after purchasing). The "free" oil changes have cost me money overall. I believe I have had 3 oil changes and have visited the service center at least 2-3 times AFTER an oil change due to leakage. (9-10 times overall AND I have the ... read more
Business response:
We appreciate you taking the time to share your experience, Gregg. We strive to provide all our customers with quality vehicles and service, and we're sorry to hear that your experience did not meet those expectations. Your concerns regarding the issues you've faced with the vehicle and service visits are important to us. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com at your convenience so we can discuss your situation further and work towards a resolution. Thank you for bringing this to our at... read more
The salesman was very nice. But the service is terrible. They have not kept their words on anything they offered. I can not believe the lies that they told. Do not trust anything they say. So disappointed.
Business response:
Thank you for sharing your feedback. We appreciate your kind words about our sales team. However, we understand your disappointment regarding the service aspects, and we take your concerns seriously. Our goal is to provide a trustworthy and reliable experience for all our customers, and it seems you feel we have fallen short in this instance. We would like to address your specific concerns and work towards a resolution. Please reach out to our General Manager, Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com. We value your inp... read more
My brand new car experience has been robbed by this service center. They are very nice but they don't ever fix a thing because they "can't replicate it." Five issues now. None of them fixed. Even though I have a video of one. At this last visit they gave me an oil change but didn't rotate the tires saying it wasn't needed, even though the car now has 25k and has never had rotated tires. And now my service warranty is up. I used to be a loyal Nissan owner, but I will trade this car asap and never buy a Nissan again.
Business response:
We appreciate you taking the time to share your experience, and we truly understand how frustrating it can be when expectations are not met. Our team strives to provide exceptional service and is here to assist with any concerns you may have. We recognize the importance of addressing the issues you've mentioned, and we want to ensure that you receive the support you deserve. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com so we can discuss your experience in greater detail and work towards a reso... read more
It seems that people’s word are no longer of any value and a job well done is a thing of the past. I have visited GM, drove Honda’s, owned a camry, and now i have a maxima that I am very impressed with the craftsmanship and quality of design put forth, and the only problem i have is with the keyless push to start system, last time I visited your waiting room the 2 hours that I waited to get my key programmed i handed him my key in the same condition that got it back, not sure why i had to wait two hours and pay $130 to just ... read more
Business response:
Thank you for sharing your experience with us. We truly value your feedback and understand how frustrating it can be when expectations are not met. We’re pleased to hear that you are impressed with the craftsmanship and quality of your Maxima, but we recognize that the issues you faced with the keyless push-to-start system and the overall service you received did not align with the standards we strive to uphold. We are committed to improving our processes and ensuring that our customers feel valued and respected. Your concer... read more
Longtime customer from 2013 car purchase and you don’t honor the tire rotation for tire purchase tells me you don’t need me. I want the sales tax to go to Bedford. I don’t need you anymore.Grubbs Nissan can service my car.
Business response:
We appreciate your loyalty as a longtime customer since 2013 and are truly sorry to hear that your recent experience did not meet your expectations. We understand your frustration regarding the tire rotation and would like the opportunity to discuss this matter further. Please reach out to Service Director Clint Givens at Cgivens@vtaig.com, and he will be happy to assist you in resolving this. Thank you for sharing your feedback.
It was good but I don't like the pressure tactics to get extra work done when not asked for
Business response:
Thank you for your feedback and for the 5-star rating! We're glad to hear that your overall experience was positive. We understand your concern about feeling pressured, and we truly value your input. We strive to ensure every customer feels comfortable and fully informed without any pressure. Your feedback will help us continue to improve, and we appreciate you bringing this to our attention. We hope to provide an even better experience next time!
This dealership is a classic bait and switch on the sticker prices and is completely unethical. I WISH I HAD READ THE NEGATIVE REVIEWS FIRST; THEY ARE ALL ACCURATE. And I'm sure there will be a response to contact us, we will take care of your concerns, which is a lie, so ignore the response if they make one to my report: What you see on the sticker is NOT what they are selling their cars for. Also, I was told that I could pay for the car with a credit card, and it would cost an extra 3%, which I agreed to. After clearing, I... read more
Business response:
Thank you for sharing your experience, and we are sorry to hear that you are not satisfied with your experience. This is certainly not the experience we want our customers to have. We would like to address your concerns thoroughly and ensure we take the necessary steps to resolve this. Please reach out directly to our General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@vtaig.com so that we can investigate this matter further and work on making things right. We appreciate your feedback and the opportunity to improve our se... read more
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 9,338 reviews.
When is Texas Nissan open?
Texas Nissan is open now. It will close at 8:00 p.m.