This profile has been claimed by the business owner or representative.
Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I did not have an appointment and needed to get my car inspected. They got me in and I think I waited about 30 minutes.
Business response:
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
Robert Moran was as always great but was there for two and a half hours. You need to improve on your service time
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Everything was Good, took longer than normal but that's what happens when you are short handed
Business response:
Thank you for your feedback!
Friendly staff, very communicative. Applied web coupons when I didn't have any.
Business response:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Excellent service! Robert Moran, Service Advisor, is a pleasure to deal with as he is a courteous and knowledgeable professional who focuses on delivering 5 Star quality customer service
Business response:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
I was greeted by my service advisor Syed Hossain and I explained what services I needed. He kept me informed of the work being done and test drove my car to determine what adjustments were needed for my brakes. Besides being courteous he made sure my car was fixed as I requested. Thank you Syed!
Business response:
Thank you for your positive feedback!
Representative was attentive and service was quick and concise
Business response:
Thank you for your positive feedback!
The service tech was helpful , friendly. The check in was right on the scheduled time, however the routine maintenance took almost 3 hours ,way over the estimated time, I was given no updates. The service department was busy, probably more work than they could handle. The tech did say sorry, it has been crazy day
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Service was good, but I am disappointed with the handling cost estimation. The cost estimation mentioned before work was less than the cost mentioned in the bill. It was mainly that service advisor has reported low labor charges for from axle changes, that had gone up when reported in bill, even though he had given a 10% off during payment of bill. I did not have any paper trail or any other form of evidence for cost estimation. the cost estimation before and after work should match.
Business response:
We never want a customer to feel as though we aren't doing everything in our power to honor a price estimation. However, there are multiple factors that can cause a price to change between the time of estimation and the time of payment. We would love to speak with you about your concerns and see if there's anything we can do to earn back your trust. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 15,109 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.