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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
1. The waiting room needs improvement. Most folks are there to work while waiting, and you have TVs and music blaring in the waiting room plus blaring music from the larger building. While sitting there, you have to listen to two music sources at the same time. It's awful and difficult to work. 2. The text message feature doesn't work. Each time I use it to connect with my tech, I've never received a response back. 3. I would include more, but you limit the # of characters in this response.
Business response:
We apologize for the negative experience you had with our service department. As a customer-focused company, we strive to provide the highest level of service to all our customers, and we regret that we fell short in your case. We take your feedback seriously and would appreciate more specific details about your experience so that we can address your concerns directly. Our team is committed to continuously improving our service and ensuring customer satisfaction. Please reach out to our Service Director, Dan Garza, at 817-31... read more
I was due for an oil change according to the sticker that they had placed last time as well as the maintenance light coming on. I make an appointment and make the hour round trip, wait there an hour for them to then tell me they didnt do anything and they cant do the oil change because my cars mileage wasnt high enough even though it was past the sticker mileage that they had placed. A waste of a morning and no oil change.
Business response:
We apologize for the unsatisfactory experience you had with our service department. It is our priority to provide reliable and efficient service to all our customers, and we regret that we fell short of meeting your expectations on this occasion. We understand that not receiving the service you requested and waiting for an extended period of time can be frustrating. We apologize for any inconvenience this may have caused you. We take your feedback seriously and would like to investigate the matter further to understand the r... read more
Poor service. Did not accurately quote the price of service. Had to leave the car overnight for service.
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
We had an appointment to get the oil changed but still waited 3+ hours. I will not be coming back here for oil changes.
Business response:
We appreciate you taking the time to provide feedback about your recent experience with our dealership. We sincerely apologize for any inconvenience caused by the long appointment time you experienced. We understand that your time is valuable, and we strive to provide efficient and timely service to all our customers. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
The service guy unprofessionally and unfortunately charged too much just for Oil change before I noticed.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Después de tener seguro Pagué más de lo que cuesta el servicio afuera
Business response:
Lamentamos mucho que no esté satisfecho con su experiencia. Nuestro equipo está dedicado a brindar un excepcional servicio de atención al cliente, y lamentamos que sientas que no hemos sido tan dedicados a ti como deberíamos haber sido.Comuníquese con nuestro director de servicios, Dan Garza, al 817-310-8108 para analizar qué podemos hacer para ayudar.
Was never informed my vehicle was ready. Waited 3 hours for a tire rotation. I had to ask how much longer only to find out my car had been ready for 2.5 hours.
Business response:
We are so sorry to hear about the miscommunication that occurred during your recent experience with us. We understand the importance of effective communication with our customers and we apologize for falling short in that area. Please know that we are taking steps to ensure that this does not happen again in the future. We will work hard to improve our communication processes and ensure that all team members are providing accurate and consistent information. Please reach out to our Service Director, Dan Garza, at 817-310-810... read more
Terrible experience, felt like a lot of price gouging since there wasnt any cars to sell. Must be trying to make up in lost revenue in other areas. Very scummy in my opinion.
Business response:
We are sorry to hear that you had a negative experience with our sales team and felt pressured to buy. At Texas Toyota, we pride ourselves on providing a hassle-free and transparent car-buying experience, and we apologize if we fell short of your expectations. Regarding your concern about price gouging, we assure you that we always strive to offer competitive and fair pricing for all of our vehicles. We do not engage in any unethical pricing practices, and we take accusations of price gouging very seriously. We would appreci... read more
I went ìn to have my oil changed and serviced and tires rotated. When I got home I noticed that my tires had not been rotated called back and they said we check with service manager and get back with you. No call back from them. Makes ÿou feel like or wonder if they did all the work they said they did. Is my truck safe to drive on my long trip with my family? Left feeling unsure.
Business response:
Thank you for taking the time to share your feedback. Our team works hard to provide customers with the best support possible and we apologize that this wasnt your experience. Wed like to better understand what happened and how we can make things right, so Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 15,123 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.