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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Customer service department did service that was not requested or authorized
Business response:
Thank you for your feedback. We're sorry to hear that you are not satisfied with your experience with us. We can assure you that we would never perform service on a customer's vehicle without prior approval. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Texas Toyota tries to up-sale me on every service. They want to add ZAK products to every system in my car. They are both owned by the same parent company - and it seems almost unethical if you ask me. If you dont hold them accountable, they will add ZAK products to your vehicle and not even ask if you want them or not. I want my oil changed, I dont want a modern day STP shoved down my throat. Their appointment system means nothing to my time and therefore I refuse to make one.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to our Service Manager, John Farley, at 817-421-7047 to discuss what we can do to help.
The system was not checked properly after the maintenance before they gave to the customer. I had a really bad experience this time
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to our Service Manager, John Farley, at 817-421-7047 to discuss what we can do to help.
Terrible. Took 6 hours and a half to change a tire and do state inspection.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We are very sorry for this and would love to see what we can do to earn back your trust. Please reach out to our Service Manager, John Farley, at 817-421-7047 to discuss what we can do to help.
They forgot about me and 3 hours later still hadnt started
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We are very sorry for this and would love to see what we can do to earn back your trust. Please reach out to our Service Manager, John Farley, at 817-421-7047 to discuss what we can do to help.
The dealer told me that my cabin filter and engine air filter were dirty and needed replacement. I literally just changed both a week prior, so I know they were trying to charge me $100 for nothing. I will not go back
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to our Service Manager, John Farley, at 817-421-7047 to discuss what we can do to help.
always try and upsell verses just doing the repair - took 3 hours which I think was a little too long.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We are very sorry for this and would love to see what we can do to earn back your trust. Please reach out to our Service Manager, John Farley, at 817-421-7047 to discuss what we can do to help.
Toyota of Grapevine tried to charge me for service that wasnt needed
Business response:
We would like to get to the bottom of this extra charge. Please contact John Farley, our Service Manager at 817-412-7047.
The worse attitude from the employees. I decided to not have it serviced there.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 14,152 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.