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The Acri Company
- Home Services
- Milan, IL
About this business
Location details
124 E18th St, Milan, IL, 61264, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This "business" get less than a 1 star. In 2004 we had a salesman come our and give us his presentation. He showed us how their windows prevented "all heat from coming through the pains and all cold from escaping". BS!!!! There was also a supposed life time warranty. Since then we've had problems with several of the windows. One lower half, in a bedroom, had to be totally replaced. When they finally got here you can only lock one side of it. The other side doesn't fit right. The repair person said well it's better than nothi... read more
Business response:
We apologize for not being able to get someone to your home sooner. It sounds like you simply have the sash out of the frame and need to get it back in. This is easily corrected and we have help videos on how to do this on our website, here is a link https://acricompany.com/Acri2017/Acri-Service.html On the other hand, when you call in and use vulgar language with our service people we don't need to listen to it. Cursing and swearing is not the way to speed things up.
One star is generous! I have a bow window that has a bad pane of glass (fogged) and I have called many times for warranty but keep getting put into voice mail boxes. I leave messages but never receive a call back (avoidance). The window has also shifted and the two crank windows bind so I have to force it to open then bang on the exterior in order to get it to fit back into the frame when closing. Terrible service for warranties! I do not recommend this company.
Took forever. ****** was not matched when arrived at our place. Took 7 weeks to get done. Acri said they had contacted the siding the siding place. Rep from siding finally came out a week later and told them to put the mismatched color on the house and then they would deal with it
We hired ACRI for our siding. They sent a subpar, messy crew to do the job. Our yard was trashed for weeks. There are many places on our home that we are unsatisfied with the siding. We have called at least monthly for 2 YEARS and addressed the concerns with them. Twice they sent out guys to look at the issues, and said they would order the extra siding and repair the areas. They didnt. On one call, the employee said they dont even have our records anymore. The next call someone else said they could see it. So many times our... read more
Business response:
Were sorry you feel that way. We do stand behind our work and should anyone stop over to this home, it looks beautiful.
The crew was very good. The company and the siding company they work with was sub par. We were told it was a 10 day job. They then upgraded us to color siding on the out buildings and then found out it didnt cost them anymore . They also gave us a free front door and installed it. The siding was 2 different colors and we were told it would be taken care of and the crew would NOT settle for this. The siding rep FINALLY came out and said just put it on and we were told if anything is wrong the siding company would take care of... read more
Business response:
The issue was the siding the we received from the manufacturer had issues. Our crew was not allowed to continue until the issue was resolved with the manufacturer. This was 100% out of the Acri Companys control. It took us 7 weeks due to product issue. The Acri Company does not manufacture any product. It sounds like your issue is with the manufacturer and not the Acri Company. In the end your home looks beautiful. We do apologize for the time it took, however we were just as frustrated at the situation as you were, as again... read more
Where do I start? They did a deck that was a joke looked like a 12 year old child did the work. The contractor they subbed out to was passion home improvements *********************** and what a joke, this guy cannot build a deck or put siding on a house without having to come back at least 10 times to fix the siding because he would put up broken siding and cut around gas lines, cable wires etc. and thought it looked fine hate to see his house. *** Acri is very arrogant and knows his work is terrible but only wants your mon... read more
After a nearly 20k $ bathroom renovation we have repairs that need done to the work performed by ACRI, poor workmanship on walls, flooring, and installation of hardware (my faucet is crooked, excess drywall carved for can lights creating holes in my ceiling, etc), took a month instead of a week, didnt show up when they messaged they would. The list goes on considerably.
Business response:
I apologize for having taken longer than anticipated. Sometimes on older homes there are things that are unforeseeable that need to be taken care of. In this case there was electrical wiring that was run underneath the bathtub and going down the same hole as the bath drain. This needed to be addressed by an electrician. When the job was completed the customer called the main ******************************************* office and spoke to *** **********************. He informed Mr. ********************** that he was not happy... read more
Sub par workmanship, poor customer service, damaged gutters and did not repair the damage. Workers did not speak English so there was little communication. At one point when we tried to talk to the crew chief , he said the saleman misled people often. Was told the crew had years of experience and that Acri did not subcontract but saw some workers at our site wearing other ******************** and we did not see years of experiencein there work. I guess I expected Acri, who has been in business for so long to do a better job ... read more
Business response:
We have reached out to the customer to rectify any issues they feel were "Sub Par Workmanship", pictures are being sent to ***********************, our siding manager. **** will work on correcting any workmanship issues, as to this point he was unaware of any problems. We have always used sub contractors since the founding of the Acri Company in ****. However if there are any issues or problems customers have 1 phone number to call for service *************). I apologize for any communication issues. We do have some Spanish ... read more
We hired **** to do our siding October 2019. We should have told this company to get lost before their sales woman even came on the property. To start off she was 2 hours late the first appointment before she called and canceled, then the 2nd appointment she called to cancel due to whatever her reason was and when we said we would go with someone else, her issue was miraculously fixed and she could make it. Once in the door we did like her, but she clearly was not truly familiar with the products on the market. She claimed t... read more
Business response:
Sara had turned her damage from a major storm into her insurance company got paid never let Acri even look at the claim. Then called in tried to say it was defective work and is upset that her husband let us know what she was up to. She got caught in a lie and she knows it. The work was very difficult and I am proud of our crew for sticking it out and getting it done. Sara said they were going to do the tear never happened just another lie from her. We love helping people and enjoyed working on this project as her husband is... read more
Frequently asked questions about The Acri Company
How is The Acri Company rated?
The Acri Company has a 4.2 star rating with 590 reviews.
When is The Acri Company open?
The Acri Company is open now. It will close at 5:30 p.m.