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The Bath Authority of Charlotte
- Kitchen & Bath
- Charlotte, NC
About this business
Location details
3101 Yorkmont Rd, Ste 300, Charlotte, NC, 28208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
First of all my walk-in shower that was to be a one or two day job is now in the 3 month and still not finished. It was started April 14 and now June 2 they came back and will have to come back again for trim work, still not finished. They had poor communication the whole time and started by the salesman not telling them I wanted to keep my showerhead, it was thrown away. I was so upset they said they would replace it even with a better one. That never happened, no showerhead! I ordered a recessed storage space that could no... read more
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
My brand new shower leaks and it's my expectation that when the tech returns next week (Feb 3rd) this will be corrected promptly.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
The Bath Authority rep didn’t respect our contract. They still don’t complete the project, never answer the phone calls and messages. I don’t recommend this company even to my worse enemies. Now, I have to pay almost $14,000 for a small shower that barely fits 2 persons. This is ridiculous how they cheat on people.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
We was under the impression the shower would be installed and you wouldn't mess up the ceilings and walls. Also we asked.to keep out shower head which we loved but it also was broken
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
Very unhappy with getting things done at stated time
Business response:
Ben , we sincerely apologize for the delays you experienced during your project. We understand the importance of timeliness and are actively working to improve our scheduling process to ensure smoother timelines in the future. Thank you for your feedback and please don't hesitate to contact our team directly at (855) 293-7813 to further discuss this experience.-SS
My issues have not been resolved.
Business response:
Paula, thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. I have forwarded this along to our customer experience team and someone should be reaching out to you shortly - to discuss your feedback further or to resolve any issues. In the meantime, please feel free to contact our customer service team at (855) 293-7813 or customerservi... read more
They sent two contractors out. There was a serious language barrier. They did a bad job. Travis came out and said he could re-do the whole project. I can't take that much time off work. They ended up patching the problem. When you pay for something new. You expect a brand new install, not a patched up one.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
Frequently asked questions about The Bath Authority of Charlotte
How is The Bath Authority of Charlotte rated?
The Bath Authority of Charlotte has a 4.3 star rating with 182 reviews.
When is The Bath Authority of Charlotte open?
The Bath Authority of Charlotte is closed now. It will open at 10:00 a.m.