The Bath Authority of Indianapolis

M. M. 

on BBB

7 months ago

I chose Bath Athority in June to work on my shower in my master bathroom. They said 8-12 week to replace my soaking tub with a shower and put a new window in. In August I was told universal windows and Bath Authority show be there the same time one do the windows would not take long and then Bath Athority would start demo and shower project. My window and Universal windows never came. Bath Athority did demo and put my shower in but I asked them not to put my window kit up until my window was installed. The manger at **** Ath... read more

Tyler C 

on BBB

8 months ago

I signed my contract on 9/8 with the expectation that the project would be completed by 10/20, as I was expecting a guest. When I shared this timeline with the salesperson, I was told installations were being scheduled about 56 weeks out at that time. He also said he would work with his manager to expedite the project as much as possible. Unfortunately, I later noticed that on page 5 of the contract it states, time is NOT of the essence in **** delivery of the products and services under the Agreement(s), which I now recogni... read more

Kevin D 

on BBB

9 months ago

We were given a quote for a new shower in late May 2025. We were told that the leak we had around the baseboard was due to the design of the existing shower. The house is only two years old. 8 weeks later the installers removed the old shower and replaced with a new shower however, they didn’t come with the correct material. A week later they returned to fix the shower door. Then two weeks later came back to add the correct shelves. The shower door had gaps! We noticed that there was still leaking so on October 3rd 2025 anot... read more

S. B. 

on BBB

10 months ago

Terribly overpriced, high pressure sales tactics, and slickly glossed over cancellation clauses that force you to pay 70 percent of the total price if you go a minute past a three day clause that the sales rep surely won't point out to you. It's like buying a car in that sense. Perfectly legal? Yes. Morally applied in the pitch? No. A few days after signing, we received some pretty bad medical news, the kind you don't want to hear; kidney cancer in my partner. Called and tried to cancel, as that means our income is heading f... read more

P. P. 

on BBB

10 months ago

I am very disappointed in the communications with the Bath Authority. My shower was supposed to be remodeled on August 18 and done in 1 day. After 5 different days at my house the job still is NOT done nearly 2 months later and the Bath Authority has been PAID in FULL. I have called and asked for a manager to call me on 6 different occasions, and I have yet to speak to a manager. The feeling I get is they got paid for my job so they are off to selling the next high-priced job. They should take care of the current customers (... read more

linda m 

on BBB

11 months ago

A total and complete nightmare- My project was started June 12th, a 1 day bathtub to shower conversion- Tub and walls were removed, they had a clean slate to start. 12 hrs later I had only 2 matching walls and no doors-Installers messed up on the 3rd wall and it needed to be reordered. Shower floor was pitched wrong and damaged out of the box, Huge holes left at the bottom of side walls- was told to get peel and stick tiles to cover. Side walls also had huge gaps that overlapped my wall tiles. I was told until the third wall... read more

Charles K 

on BBB

11 months ago

Copying my ******review where I included pictures... An allergy to quality is the best way to describe my process with Bath Authority. I had BA come out to replace my walk-in shower and it has been one disaster after another. Install crew arrives and realize they have the wrong sizes so on day one they focus on demo. Day two, the contractor (he explained he's a subcontractor, doesn't actually work for BA which contradicts what my sales rep told me when I got the pitch a few months back) finishes the job and goes outside with... read more

Christine R 

on BBB

a year ago

The Bath authority installed my shower tub in March. It is now August and my shower/tub install is still not complete. Someone came today and said it doesn’t even look up to code and they need to get an installer out again. . This shower/tub cost me over 12,000 dollars. The salesman pitched lifetime guarantee on everything which I believed. How am I paying for something that is not even completed properly and cost an exuberant amount of money with a guarantee that does not seem legit. Waiting for customer service to call you... read more

Linda P 

on BBB

a year ago

We had a contract with them to replace a shower/bath combo. The installer did not cap the pipe correctly and flooded all 3 levels of our home. We had to file a home insurance claim. But if that isn't bad enough, we found that the salesman that we signed with lied about several things. He told us that their installers have been with the company atleast 15 years and are vetted. We found out the installer was a sub contractor. They also said we were saving money because they would use these great materials that they manufacture... read more